Working to make our products, services and website accessible

Many Internet users find websites difficult or even impossible to use, simply because of the way they are designed. At British Gas, we work hard to provide services and products that are helpful to all our customers. That goes for the website, too.

It is important to us that the site is available to everyone, including those with sight, hearing and motor impairments. We have made sure the majority of pages comply with the key requirements of the W3C (World-Wide Web Consortium) best practice accessibility guidelines. We are actively working to improve the site so that every page will conform to the AA level of the WCAG 2.0 (Web Content Accessibility Guidelines). 

We are aware that needs are often diverse and standard guidelines do not always satisfy individual concerns. If you do have any specific problems using this site, please let us know. We will make every effort to help you access our content.

Confidential register

This confidential register ensures that the special needs of all our eligible energy customers will be taken into account.

 

Contact us on:

0800 072 8625

Opening hours:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm
Sundays and Bank Holidays: Closed

Textphone:

18001 0800 072 8626

Textphone is available for deaf or hard of hearing customers


Deaf or hard of hearing customers

Textphone numbers are listed below for our deaf or hard of hearing customers, alternatively you can contact us via Typetalk:

Customers with impaired hearing interested in British Gas products and services or account enquiries can contact us on:

 

Textphone:

18001 0800 072 8626

Textphone is available for deaf or hard of hearing customers


Visually impaired customers

If you would like to receive your bill in an alternative format such as large print Braille, or audio tape, or if you come across a part of our site that is difficult to use please contact us on the number below.

 

Contact us on

0800 072 8625

Opening hours:
Monday - Friday: 8am - 8pm
Saturday: 8am - 6pm
Sunday and Bank Holidays: Closed

Some users may need to alter the size and type of font, and the colour scheme of a page in order to be able to view it. You can do this by altering your browser settings.

 

Other accessibility websites: