A group of apprentices have this week started their training at the company’s offices in Oxford.  The group of 15 young people, aged between 16-26 have already attended a week’s outward bound activities in Aberdovey, North Wales, and this week will start their apprenticeship in the customer services teams based in Cowley.

The unique scheme offers apprentices the chance to gain an NVQ in Customer Service, as well as the Duke of Edinburgh Gold Award, and valuable experience working directly with some of British Gas’ customers.  They also have to complete 48 hours of volunteering with local and national charities including Sobell House Hospice and Shelter.  At the end of the 18-month scheme apprentices will have the chance to apply for permanent positions within British Gas.

Hayley Monks, Head of Operations for larger businesses at British Gas said; “The apprenticeship scheme is an exciting step towards making sure we have talented young people for the future of the business and ensuring that we really are number one for customer service. The programme also demonstrates our commitment to the Oxford area and will help us achieve our ambition of becoming the employer of choice in Oxfordshire.”

Gemma Mitchell, an apprentice on the scheme said; “I’m looking forward to learning whilst I work through on the job training, and I’m really excited about the challenges ahead in completing the Duke of Edinburgh Gold Award Programme and gaining valuable experience.”