Personalised Energy Advice for Smart Meter users
Posted by British Gas in Energy

Did you know that leaving your boiler on whilst at work could be costing you an extra £140 per year? Our personalised energy efficiency advice has been designed to make you more aware of facts like this so that you can reduce your energy bills.
Over the next six months, we’re sending up to 10,000 smart meter customers personalised energy efficiency advice, tailored to their individual households.
The advice being sent to customers will include:
• Personalised hints and tips on how you can cut your energy use. The advice will point out, for example, if you leave your heating on during a weekend away.
• A comparison of a household’s energy use compared to other homes of a similar size in the same postcode. Ever wondered how much your neighbours spend on energy? Our personalised energy efficiency advice will allow you to see if you are spending more than similar properties in the area.
• Give an average breakdown of where the energy is used. Our advice will highlight how much the average customer spends on lighting, heating their home, heating hot water and appliances. This will show the areas where most savings could be made.
The Government has said that all homes must have a smart meter by 2019. Our smart meters send us gas and electricity readings remotely, so that we can get accurate information on household energy consumption and, as well as ending estimated bills, customers will get a better understanding of when and how they use their energy. It is this information that will be used in the personalised energy efficiency advice to households around the country.
Working in partnership with AlertMe, we’ll use smart data analytics to ensure only the most relevant information and advice is delivered - maximising the opportunity to reduce waste and cut bills.
Dean Keeling, Managing Director of British Gas Smart Homes, said:
“Households are under financial pressure but personalised energy efficiency advice is another way of using smart meter data to help inform customers so they can take steps to cut their bills.
“Smart meters already give customers greater control and have put an end to estimated bills. Personalised energy efficiency advice is the next piece of the jigsaw for smart meter customers”.
When combined with the smart energy monitor, which shows customers their energy usage in pounds and pence, kWh or CO2, personalised advice will give customers a greater awareness of how they use energy, practical tips on cutting energy use and a clear understanding of how much money they are saving as a result.
The trial will last for six months with British Gas aiming to extend personalised energy efficiency advice to all its eligible smart meter customers by the start of 2013.
For more information on smart meters, read the below 2-part article in which we spoke to leading energy comparison website, USwitch.
Click here for Part 1
Click here for Part 2