Top Nosh is a small, family-owned business based in Leamington Spa. Owner Liz Abbott employs six staff, who provide catering services for local business meetings and parties. A catering firm can’t manage without plenty of hot water for washing up, so Liz knows how dependent she is on her boiler to help keep her business running. Liz was concerned that a boiler breakdown would shut the business until the problem was fixed, and with a calendar of events to cater for, she wanted to minimise the risk of letting down her customers.

Liz had relied on a local engineer, but found that they weren’t always available to respond as quickly as she needed. So she took out a British Gas Business boiler service and maintenance plan (Careplan).

When the boiler began to lose pressure, and Liz didn’t have any hot water, she called for an engineer. Kyle, one of British Gas’ Gas Safe-registered engineers, went out the same day, identified the problem with the boiler and quickly ordered a replacement part. When the part arrived on the following day, Kyle went back to fix the boiler.  He also serviced the boiler so that Liz was compliant with Gas Safety Regulations and providing a safe working environment for her employees.  Later that afternoon, Kyle phoned Liz to check that the boiler was still working properly:

‘Just wanted to say that since we have signed on with British Gas we have received the most fantastic service…  Kyle has turned up exactly as expected on each occasion, sometimes the same day!  What a service.  We are a catering company and he has had to work around our staff but has done so happily without any complaint and accommodated a very busy workplace.  He is very aware that we desperately need the hot water system working and has really been fantastic.’

Gas boiler maintenance: your legal obligations

Did you know that, as an employer, you have a legal obligation to make sure your gas appliances are safe and maintained?

As a condition of your public liability insurance you need to comply with all applicable safety regulations and ensure your gas appliances are kept safe. All gas appliances need to have been checked annually by a Gas Safe-registered engineer to make sure you comply with the Gas Safety (Installation and Use) Regulations 1998.

So even if you’re the occupier of the building and not the landlord, you still have a legal obligation towards your employees and customers to ensure that the gas appliances are safe.

Making sure your gas appliances are serviced annually will help you provide a safe working environment for your staff and customers.

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