Renewing your pricing deal
Find out everything you need to know about renewing your contracted energy rates, from what you need to do and when, to why your price might change.
The information on this page applies to British Gas small- or medium-sized business customers who are covered by our terms and conditions. You can find out more about pricing renewals in our terms and conditions
Renewal prices
If you're renewing your energy deal, the price may have changed. This change will vary depending on your circumstances and choice of contract.
When working out your new rate, we will consider factors including:
- any changes to the cost of wholesale energy or the cost of transporting energy to your business;
- any introductory discounts you received in your previous contract (when you first signed up with us, we may have given you an introductory rate, just like a discounted introductory mortgage rate); and
- the type of contract you have chosen or were previously on.
Before the end of your contracted rates
When it comes to renewals with British Gas, we'll always write to you around 120 days before your current rates come to an end to tell you your new rates and the fixed period during which they will apply.
If you're happy with your new rate, you'll move on to it automatically at the end of your existing contracted rates. You don't need to do anything and your supply will continue as normal.
If you would like to discuss your renewal, get in touch with us on 0800 9806961.
If you do decide you don't want to renew with us, you need to let us know in writing at least 90 days, but not more than 120 days, before your current rates come to an end. This date will be shown in your renewal letter.
If you are a micro business, you can tell us you don't want to renew with us at any point from the start of your contract up until 90 days before your current rates come to an end.
At the end of your contracted rates
At the end of your contracted rates one of three things can happen.
1. Automatic renewal
If you have reviewed your new rates and are happy, you'll move onto the new rates automatically - you don't need to do anything and your supply will continue as normal.
If you have questions or concerns about your renewal, get in touch with us on 0800 9806961.
2. Move to out-of-contract rates
If you tell us you don't want to renew but then don't change supplier when your current contracted rates end, we will bill you based on our 'out of contract' prices.
This might mean that you are paying more than you need to. To avoid this, get in touch with us on 0800 9806961 to agree new contracted rates
You may also move on to out-of-contract rates as a result of us ending your contracted rates in line with our rights under the terms and conditions. This could happen if you owe us money.
3. Switch to another supplier
If you tell us you don't want to renew and you want to switch to another provider, you need to make sure your supply is ready to be transferred.
To make sure your switch goes smoothly, make sure the fixed term for your contracted rates has ended, that you have settled any outstanding debt on your account and that your new supplier has all the details they need.
We can stop your supply being transferred to a new provider at any of your sites if:
- a) you try to transfer your supply and the transfer would take effect either during an active pricing period or before the end of the 28-day notice period you must give under our terms and conditions;
- b) you owe us money and will have owed us that money for at least 28 days when the transfer is due to happen;
- c) you try to change suppliers for electricity and the new supplier does not apply for all the related meter-point administration numbers or meter-point reference numbers which may apply;
- d) you ask us to stop the transfer; or
- e) you owe us money under any other agreement you have with us for the supply of electricity or gas (or both).
If one or more of the above applies to your account and you want to switch to a new supplier, we will let you know in writing.
To sort out the problem, contact us as soon as possible to make sure your switch goes smoothly by calling 0800 197 3840. If you are a larger business, contact your account manager.
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