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Making a complaint
Useful information on transferring your energy account to British Gas.
From upgrading your supply to arranging, and paying for, new connections.
Ways to pay, understanding your bill and how to update your details.
Help with meter readings and what to do if you’re having problems with your meter.
From letting us know you’re moving to getting connected in your new premises.
Help with topics from the CCL and renewable power to our green energy promise.
From costs and starting your contract, to what to do if your boiler breaks down.
Find out what support is available, and what to do if your status changes.
Numbers to call if you smell gas or think there’s a carbon monoxide leak.
Know your ‘Amperes’ from your ‘Watthours’ with our guide to energy terms.
Having problems submitting a meter reading
The cost of connections and metering
Arranging for services and installations on a new site
Checking if your bill is correct
Got a question? Need help or have feedback?
If you smell gas or think there may be a leak
Call: 0800 111 999
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