There’s something wrong with my bill
Am I being billed correctly?
Find out how we bill you for your business energy usage
A recent meter reading will give you an accurate bill.
- Whether your bill is estimated. Your bill will say if it’s based on an estimated reading.
- The dates on the bill, especially if there’s been a recent change of tenancy
- That the meter serial number on the meter matches the one on the bill
Depending on when we get your meter reading, we’ll either adjust and resend your current bill or make sure the meter reading is taken into account on your next bill.
If your bill was based on an actual meter reading, check that the reading used in the bill matches the reading you sent us.
If there’s a mistake, get in touch and we’ll amend the bill.
My bills are going to the wrong address. What should I do?
If your bills are going to the wrong address please contact us (select ‘I’d like help with – My account and billing’ and then ‘My enquiry is about – Name and address change') and we’ll update our records.
How do I change my billing address?
Please contact us (select ‘I’d like help with – My account and billing’ and then ‘My enquiry is about – Name and address change') and we’ll update our records.
My previous payments are not showing on my bill
You can view the last 12 months of bills and account transactions through your online account.
If you’ve recently sent us a payment and this appears on your bank statement, it might not have cleared on to your account before your bill was sent out.
If you’re not sure whether your payment has been received, get in touch.
Need more help?
If you want to discuss your bill, you can call us on 0800 652 4040 Mon-Fri 8am-6pm, Sat 9am-1pm or you can email us.