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I need a new gas/electricity connection. How do I arrange it?

A new connection is the process of connecting a new supply to the local network.

Our team can get you connected, install new gas or electricity meters and upgrade existing ones.

All new or upgraded electricity meters will be smart if your premises are eligible.

The cost of arranging the new connection, and the time it will take to set up, will depend on the complexity of the job.

Apply for a new gas and/or electricity connection by downloading an application pack:

Download our gas application pack (PDF, 185kb)

Download our electricity application pack (PDF, 175kb)


How can I pay for my new connection/new meter?

You can pay by:

  • Credit or debit card – these payments usually clear on the same day
  • BACS or purchase order


Call us on 0800 316 1957 Mon-Fri 8am-5.30pm before you accept our quote to arrange to pay by these methods.

Our call charges

When everything’s cleared, we’ll send a VAT invoice to the company address that the payment was made from.


Do I need to be a British Gas business customer to use your connections and metering services?

No. We can provide new connections and install new meters for all businesses. We can also upgrade your existing meter.

Call us on 0800 316 1957 Mon-Fri 8am-5.30pm.

Our call charges


How long does it take to arrange a new gas/electricity connection?

If your property is primarily used for business purposes, you’ll have to apply for a ‘non-standard’ quote. Business connections can be more expensive than domestic as they’re not subsidised. We suggest that you plan ahead and get in touch with us in good time as a new gas supply quote, for example, can take two to four weeks and up to three months to connect the supply.

Read more about the process of ordering a new gas connection 

Read more about the process of ordering a new electricity connection


Need more help?

Find out more about ordering new energy connections and meters

Read about smart meters

Call us on 0800 316 1957 Mon-Fri 8am-5.30pm.

Tweet us with your enquiry


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