Submitting my meter reading
How do I submit a meter reading?
It's easy to update your meter reading.
If you don’t have a British Gas business online account, you can submit a reading here:
Using the British Gas business app to submit a meter reading
Our app makes it easy to update meter readings, and check your account balance.
Search ‘British Gas’ in the Apple or Google Play app stores, select the British Gas business app and download it to your mobile device.
Once it’s downloaded, open the app and follow the instructions to register your account. You'll need to have your British Gas business bill handy.
You can use the app to submit meter readings for more than one meter and more than one site. All you need to do is add another account within the app.
I’ve got lots of meter readings to submit. How do I do it?
You’ll need to call us on 0330 100 0222, Mon-Fri 8am-6pm, Sat 9am-1pm and we’ll sort it out for you.
You’ll need a recent bill to hand, and the readings from the meters that you need to submit.
If you’ve got an online account, you can submit a single meter reading at a time online or by using our app.
I submitted a meter reading and got a message saying it’s not what’s expected. What does this mean?
You’ll get this message if your meter reading is higher or lower than we’d expect. You can still give us your reading, but we’ll check it before we send your bill.
I’m having problems reading my meter
If you have a smart meter we'll automatically take your meter readings. Find out more about smart meters
I’m having problems submitting my meter reading
It sounds as if there’s a technical problem. Call us on 0330 100 0222, Mon-Fri 8am-6pm, Sat 9am-1pm and we’ll sort it out for you.
Need more help?
If you need more help to submit a meter reading, you can call us on 0330 100 0222, Mon-Fri 8am-6pm, Sat 9am-1pm.