Quality of Service

We take fairness and openness seriously. It's the foundation of our customer service. It means we help and support you right from the start, taking time to ensure you understand your contract and always know what's going on.

We're committed to quality

• We give our employees thorough sales training before they offer you any products or services
• We regularly quality check sales and provide coaching to our sales advisors, to ensure you continue to get the highest possible standard of service from us

We're committed to fairness

• We discuss your contract with you and ask you the right questions so you're happy you know what you’re agreeing to
• We give you 10 calendar days from the date your contract pack is sent to you so you can read its terms and contact us if you decide to cancel
• We give you the name and direct phone number of the sales advisor who sold you the contract so you can ask them any questions. We give you the number of their direct manager too in case you ever need to contact them directly
• If you agree a contract in writing we give you a copy of the terms so you can read through them thoroughly before agreeing and signing

"This level of support from a very large multinational company is not matched anywhere in my experience."G Cuthbert, Proprietor, Teviotdale Bakery, Dundee

We're committed to transparency

• We've written our terms so you can feel confident you understand them.
• We were awarded a Crystal Mark from the Plain English Campaign, a sign of our commitment to using clear and simple language
• We're the only business-to-business energy supplier in the UK to obtain a Crystal Mark accreditation, a fact we’re very proud of

We're committed to personal service

• Our Account Managers are dedicated to you, they will manage your requests quickly and effectively, and give you personalised energy advice to help your business
• Our Account Managers will give you a call to introduce themselves and even send you their business card with their photo so that you know who you’re talking to

See also

Help from the energy experts

• Gas for small & medium businesses

  Get a competitive quote in less than 60 seconds, and see how much you can save.
  More about gas for small & medium businesses »

• Energy Savers Report

  See how you could save money on your business energy bills.
  Get your free Energy Savers Report »