There are many different ways to pay your bill. Choose from the options below and find the one that suits your business best. You'll get all the details you need so you can pay with the minimum of fuss.

Direct Debit



The benefits of paying by Direct Debit

There are many benefits of paying your account by Direct Debit that your business could be missing out on.

  • Peace of mind
  • Payments are being made automatically
  • No late payment penalties providing the arrangement remains in place

Types of Direct Debit

Variable Direct Debit

A variable Direct Debit would mean you only pay for the energy that you use. If you provide us with regular meter readings, you won't be subject to estimated bills and will be confident that you're always up to date with your account.

Fixed Direct Debit

A fixed Direct Debit may suit your business better. This way you can spread your payments across the year releasing some of the pressure on your finances over the winter months, and letting you budget based on your regular outgoings.

We work out your average monthly amount, taking into consideration your yearly energy fluctuations, and you chose the date on which your Direct Debit is collected every month to suit your cash flow.

We'll also review your payments regularly to keep them up to date with your meter reads, avoiding any nasty surprises when the bill is received.

You have the reassurance that your Direct Debit is covered by the Direct Debit Guarantee.

  • Immediate money back guarantee from your bank in the event of an error
  • Advance notice from ourselves if the date or the amount of your Direct Debit is to change
  • The right to cancel at any time

We'll always keep you informed of any changes.

You will always be notified in writing ten days in advance of any changes, keeping you in control of your payments and dates.

Download our Direct Debit mandate (pdf 513kb), complete and post to the address given at the bottom of the mandate.

Set up a Direct Debit today

Or if you'd like to know more about the benefits or to amend your payment method, please call 0845 955 5904 or email us at Your call may be recorded and/or monitored for quality assurance and compliance purposes. The Direct Debit discount will be applied to your account at next renewal.

If you’re a domestic customer, you can set up a Direct Debit by visiting our residential site

Online banking
Cash or cheque payments
Post office
Telephone (Debit or credit card)