Got a problem with your boiler? Call our business emergency team on 0800 294 8562. Lines are open 24 hours a day, 365 days a year.

Boiler or appliance breakdown 

If you're an existing services customers (you have a Careplan or Business Care agreement) you'll get emergency help when you need it.

If your boiler or gas appliance is broken, our Gas Safe registered engineers are ready to help 24 hours a day.

Call us on: 0800 294 8562 to book an engineer. We're here 24 hours a day, 365 days a year.

Not sure what type of plan you have with us?

  • If you agreed a service plan with us before 10 May 2017, then you have Careplan
  • If you agreed a service plan after 10 May 2017, then you have Business Care


You can find full details of what’s included in your plan in your welcome pack, and your contract. If you want to talk about your agreement with us, we have a dedicated customer support team.

Call us on: 0800 294 8562 we're here 24 hours a day, 365 days a year

Make a payment

We can take payment for your Careplan or Business Care agreement by:

  • Direct Debit
  • Card payment
  • Cheque

Call us on: 0800 294 8562 we're here 24 hours a day, 365 days a year

I don’t have a Careplan or Business Care agreement

If you have a boiler breakdown, but don’t have a Careplan agreement, we can still help. We have specialist Gas Safe registered engineers ready to help get your boiler back up and running quickly

Call us on:

0800 294 8563

we're here 24 hours a day, 365 days a year

Request an engineer