As the largest water and wastewater company in England and Wales we operate across a huge area, with multiple sites often in remote locations. The nature of our business means that gaining access to our sites is often difficult and as a result we were historically receiving a large number of estimated bills.
The Solution
This situation changed dramatically five years ago when we became a customer of British Gas Business. Right from the offset they showed a drive and willingness to improve the services offered as a supplier. Their personal levels of customer service are of the highest order and as soon as they had assessed our particular situation they embarked on a large program of fitting SMART meters to our sites.
The Result
British Gas Business quite literally went the extra mile to ensure even our most remote and difficult locations were able to make accurate measurements of our energy usage.
Our personal account managers are always available for advice and we have forged a great working relationship that will continue for some time to come.