I have lost my electricity key, what should I do?

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Call us on 0800 048 0303* to arrange to collect your new key from your local PayPoint. You will need to have your meter serial number to hand when you call us.

How to find your meter serial number:

This is the number beginning with S or F and usually under the screen next to the barcode, as shown below. (If you can't find it, phone us when you're by the meter and we will help you.)


Image showing how to find your meter serial number on your Pay as you go electricity meter


When you call us we will give you a reference number. Wait at least 1 hour then take your reference number to your local PayPoint to collect your new key.

Unable to collect the key yourself?
We can post a new key to you within 3 working days. Call us on 0800 048 0303.*

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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