I have lost my gas card, what should I do?

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If you top up at a PayPoint

You can collect a new gas card from your nearest PayPoint store, free of charge, simply by telling the shopkeeper that you need a new card. Before putting credit on the card, you need to activate it by inserting it in your meter for 1 minute. Find a PayPoint near you.


Unable to collect the card yourself?

We can post a new card out to you within 3 working days. Call us on 0800 048 0303*.

*Calls may be recorded and/or monitored for quality assurance and compliance purposes.



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