Cards & keys
I have lost my gas card, what should I do?
If you top up at a PayPoint
You can collect a new gas card from your nearest PayPoint store, free of charge, simply by telling the shopkeeper that you need a new card. Before putting credit on the card, you need to activate it by inserting it in your meter for 1 minute. Find a PayPoint near you.
Unable to collect the card yourself?
We can post a new card out to you within 3 working days. Call us on 0800 048 0303*.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.