What do I need to be able to use the Home Energy Top Up system on my computer?

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To use Home Energy Top Up you will need:

  • A personal computer/laptop running Windows XP, Windows Vista, Windows 7 or Windows 8.
  • Home internet access.
  • Home Energy Top Up only works on the 32bit version  of Internet Explorer and not the 64 bit version.
  • Windows 7 – Internet Explorer 7, 8, 9, 10 and 11.
  • Windows 8 – Internet Explorer 7, 8, 9 and 10.
  • A USB port.
  • A debit card.

Please note: Apple products are not compatible.

How to check what operating system you have:

  1. Open the Start menu.
  2. Go to the Control Panel.
  3. Go to System and Security.
  4. Go to System.
  5. You should see your system properties which will tell you if you are using one of the compatible Windows systems.

How to check what version of Internet Explorer you have:

  1. If you have Internet Explorer, open an internet browser window.
  2. Press the F1 key on your keyboard. The help menu window should appear and show you which version of Internet Explorer you have.

If that doesn’t work:

  1. Go to Help in the control bar or look for the cogwheel icon or Tools menu.
  2. Select About Internet Explorer.
  3. A box will appear to tell you which version of Internet Explorer you have.

Sign up for Home Energy Top Up.

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