All about tariffs
Receiving a Compliments Card with your tariff
When you receive a Compliments Card with your tariff, you can redeem this at stores like John Lewis, House of Fraser, B&Q and Boots. See which tariffs you can receive a Compliments Card with when signing up.
Where can I use my Compliments Card?
You can redeem the Compliments Card at many high-street retailers. See a full list of shops. Please note, the card cannot be exchanged or redeemed for cash.
When will I receive my Compliments Card?
If you’re a new customer, you’ll receive the Compliments Card within 28 days of your supply start date. If you’re an existing customer, you’ll receive the card within 28 days of your tariff switch date.
What if I haven’t received my Compliments Card within 28 days of my supply start date or tariff switch date?
If you haven’t received this, please call us on 0800 316 7470* and we will investigate this for you.
What if I have lost my Compliments Card or had it stolen?
Please call our helpline on 0800 316 7470*.
* Opening hours - Monday to Friday: 9am – 5pm. Phone lines available from 25th November. Calls may be monitored and/or recorded for quality assurance.