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(Where can I find this?)

You can find your customer reference number at the top of any letter or email we have sent.

If you can’t find your customer reference number, you may still be able to register for an online account. Please select ‘use another form of identification’ and enter your postcode to see other information you can use to register.

(e.g. EN11 9QW)

(e.g. 0207123456)

You can provide a textphone or international phone number below. Please note that this number will only be used for this enquiry and will not be updated on your British Gas account.

(e.g. +441234567890)

Sorry that you're unhappy about something. We'll give you a call to talk about it as that's the best way for us to sort this out quickly for you. Just to let you know, the number we'll call you from will start with 0800. (If you've previously asked us not to contact you by phone, we'll write to you instead.)