British Gas complaints
Occasionally we get things wrong, please tell us so we can put them right.
Complaints data - Residential energy
We’re committing to publishing complaints data four times a year to show you how we are performing. The data will cover the number and type of complaints we are receiving from our residential energy customers, how they are handled and our plans to improve.
In addition, we publish an annual report on the number of complaints we were unable to resolve on the same or the next working day. For the reporting period 1st October 2012 to 30th September 2013 this figure was 299,057. To view our most recent performance read our Annual Consumer Complaints Report 2012 - 2013. Reports from previous years can be found on our complaints performance page.
Business customer complaints
If there's an issue with your Business Account that we have not resolved to your satisfaction and you would like to make a complaint, please visit our business complaints page.