We're currently experiencing very high call volumes. We're doing everything we can to serve our customers as quickly as possible.

In the meantime, you can use our online services to change your tariff, provide meter readings, pay your bill, setup or amend your Direct Debit or book an engineer. 

Our most-frequently used numbers are listed here. If you top up your meter by inserting a key or card please select the Pay As You Go Energy™ tab.

Account enquiries 0800 048 0202*
Textphone
18001 0800 072 8626*
Calling from abroad    
+44 113 298 0900*
Probate 0800 294 3125*
   

Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Pay As You Go enquiries 0800 048 0303*
Moving home 0800 048 0303*
Home Energy Top Up 0800 107 0188*
PayPoint Outlet finder: Find now
Probate
0800 294 3125*
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Opening hours

Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Moving home 0800 048 0202*
Pay As You Go accounts 0800 048 0303**
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm
** 24 hours a day, 7 days a week

Join British Gas 0800 980 6005*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm

Website Technical Support 0800 048 0505*
Home Energy Top Up 0800 107 0188*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Central Heating Breakdown

Book a breakdown appointment online
Book an annual service visit online
Online enquiries                
0800 072 7511**
HomeCare™ customers 
Breakdowns and enquiries 0800 048 1000**
Annual service visits 0800 294 9678**
One-off repairs 0800 000 999*
New/Replacement boilers 0800 009 4450*

Plumbing & Drains Breakdown

HomeCare™ customers        
0800 048 1000**
One-off repairs 0800 000 999*
Probate
0800 294 3125*

Opening hours

*  Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm
** 24 hours a day, 7 days a week

Gas supply installations 0800 072 5280*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Gas or electricity theft 0800 587 2737*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Energy saving advice 0800 072 8629*
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Opening hours

* Monday to Friday: 8am - 5pm

Welsh speakers 0800 072 8630*

Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

 

Calls may be monitored and/or recorded for quality assurance

Call charges - UK
0800 numbers are free for BT customers.
0845 numbers are charged at no more than 4 pence per minute for BT customers.
Charges from mobile phones and other networks may vary.