Our most-frequently used numbers are listed here. If you top up your meter by inserting a key or card please select the Pay As You Go Energy™ tab.

Account enquiries 0800 048 0202*
Textphone
18001 0800 072 8626*
Calling from abroad    
+44 113 298 0900*
Probate 0800 294 3125*
   

Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Pay As You Go enquiries 0800 048 0303*
Moving home 0800 048 0303*
Home Energy Top Up 0800 107 0188*
PayPoint Outlet finder: Find now
Probate
0800 294 3125*
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Opening hours

Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Moving home 0800 048 0202*
Pay As You Go accounts 0800 048 0303**
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm
** 24 hours a day, 7 days a week

Join British Gas 0800 980 6005*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 9am - 5pm

Website Technical Support 0800 048 0505*
Home Energy Top Up 0800 107 0188*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Central Heating Breakdown

Book a breakdown appointment online
Book an annual service visit online
Online enquiries                
0800 072 7511**
HomeCare™ customers 
Breakdowns and enquiries 0800 048 1000**
Annual service visits 0800 294 9678**
One-off repairs 0800 000 999*
New/Replacement boilers 0800 009 4450*

Plumbing & Drains Breakdown

HomeCare™ customers        
0800 048 1000**
One-off repairs 0800 000 999*
Probate
0800 294 3125*

Opening hours

*  Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm
** 24 hours a day, 7 days a week

Gas supply installations 0800 072 5280*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Gas or electricity theft 0800 587 2737*
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Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

Energy saving advice 0800 072 8629*
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Opening hours

* Monday to Friday: 8am - 5pm

Welsh speakers 0800 072 8630*

Opening hours

* Monday to Friday: 8am - 8pm, Saturday: 8am - 6pm

 

Calls may be monitored and/or recorded for quality assurance

Call charges - UK
0800 numbers are free for BT customers.
0845 numbers are charged at no more than 4 pence per minute for BT customers.
Charges from mobile phones and other networks may vary.