What to do in an emergency?

• If you're unable to top up your Pay As You Go meter, or for lost or damaged meter keys or cards

• Meter is hot, sparking, smoking, there is a smell of burning, or you’ve had an electric shock

• Meter damage, loose meter cables/wiring, you suspect tampering

• You have a blank meter screen and no gas supply

• An electrician, a Gas Safe engineer or National Gas Emergency Services have told you to get in touch.

• Follow this emergency safety advice

For these emergencies lines are open 24/7. For help with other non-emergency metering faults or maintenance, visit meters

• Or if you suspect a gas leak

• Or if you suspect a carbon monoxide escape.

And then remember to:

• Open all your doors and windows to let the gas out and some fresh air in

• Don't switch anything electrical on or off

• Put out all naked flames. Don't smoke, strike matches or do anything which could make the gas catch fire

If you have any electrical security entry phones or locks, don't use them. Open your doors manually.

• Power outages & power cuts in your area

• Main fuse issues or you see leaks/moisture around your meter

• If you notice damaged power lines

• To find out your electric network operator connection code, known as a 'Block letter'.

  This can also be found online

We can help existing and new customers with boiler breakdowns. If you have boiler cover with us then book an engineer

If you don't have boiler cover with us simply book a one-off repair

Here are some reasons and resolutions for problems with Pay As You Go meters, including how to activate Emergency credit. You might be able to resolve your issue and save yourself a phone call.

If you smell gas follow these steps to keep safe.

View our steps to assess and resolve some know reasons why the heating may not be working.

If you have leaking pipes, we have some basic advice to help you fix it yourself.

Power cuts can be worrying, especially in the winter. Our handy guide to the key challenges: identifying whether you have a power cut, what to do if you have one, and how to make sure you’re prepared if it happens again.