Boiler installation complaints process
For boiler and central heating systems
If you've recently had your central heating installed by British Gas you can contact us in the following ways:
- Email: firstname.lastname@example.org.
- Phone: 0800 316 8219.
- Post: Dave Rigby, Customer Experience Manager, Central Heating Installations, British Gas Services, PO Box 177, Stockport, SK1 2FB.
- Or: Dave Rigby, Customer Experience Manager, Central Heating Installations, Scottish Gas Services, PO Box 177, Stockport, SK1 2FB.
We will always try to resolve your complaint
We will always try to resolve your complaint as soon as we receive it. Where we can't we will aim to send you an acknowledgement of your complaint within 48 hours and tell you who is dealing with the matter so that you know who to contact.
We will work hard to resolve the problem as quickly and efficiently as possible. Where your case is complex or involves a number of issues, we may need some time to make sure that we have covered everything. We will keep you regularly informed, either by telephone or in writing, while we do so.