Please inform us of the deceased's passing at the earliest of opportunities.
After this, you will not need to contact us again until the keys are due to be returned to the landlords. At this time we will need an accurate meter reading. We will then close down the account and send a final bill to the solicitors / executor. We will not send reminders for any outstanding balances until the keys are returned.
Call our Probate Department directly on 0800 294 3125*. Our lines are open from 8am to 8pm Monday to Friday and 8am to 6pm on a Saturday.
*Calls may be recorded and/or monitored for quality assurance and compliance purposes.
Alternatively, write to us at British Gas Probate, PO Box 3055, Eastbourne BN21 9FE. If you do choose to write to us, please include the information asked for above in order to ensure that we can meet your needs.