Our comprehensive cover with an annual boiler service

HomeCare 400™ is our most comprehensive HomeCare® package, providing cover for your boiler and controls, central heating, plumbing and drains and home electrics with an annual boiler service, safety and energy efficiency test.



£14.08 per month[1]

(With Central heating cover - £99 excess, Plumbing & drains cover - £50 excess, Home electrical cover - £50 excess, Annual price £168.30)

This cover includes

Boiler & controls

Central heating

Plumbing & drains

Home electrics


Annual service visit

Benefits at a glance

  • 24/7 manned helpline.
  • Unlimited call outs per contract year.
  • Parts and labour included.[2]
  • 6,000 Gas Safe registered engineers.
  • Collect Nectar points.

With HomeCare 400™ you'll benefit from

  • Repairs to boiler, controls, central heating, radiators, pipework and hot water system (including unvented and pressurised cylinders).
  • Annual service of your boiler to check the safety and efficiency.
  • Replacing your boiler if it is less than 7 years old and cannot be repaired.
  • Replacing your boiler if it is between 7 & 10 years old and cannot be repaired, as long as it was installed by British Gas and as long as you have had a continuous agreement for the life of the boiler.
  • Plumbing repairs (hot and cold water pipes, toilet cisterns, cold water storage tanks, repairs to taps, water supply pipes and leaking or seized stopcocks).
  • Private drain unblocking and repairs (drain pipes from toilets, baths and sinks).
  • Repairs and, or replacement if necessary, to electrical wiring, fuseboards and broken, damaged or faulty electrical fittings both inside and outside your home and outbuildings.
  • Priority call for total loss of power or lighting.
  • Accidental damage.
  • Parts and labour.[2]
  • Unlimited callouts per contract year.
  • Costs up to £1,000 (inc VAT) to gain access.


There are a few exceptions, including:

  • Removing sludge or hard-water scale from the boiler or system.
  • Repairing damage caused by sludge or hard water scale if we have told you on a previous visit that remedial work is required.
  • Tap replacement.
  • Replacing ceramic discs in taps.
  • Shower repairs.
  • Repairs to spa baths.
  • System improvements or upgrades.
  • Shared drains.
  • Electrical appliances.
  • Repairing the parts of the power supply between your home and the outbuildings on your property that are outside of the buildings.
  • Accidental damage to the main electrical consumer unit or fuse box.


Get a tailored quote online now or call us on 0800 980 6004

There is a choice of insurance products which can be purchased individually or as part of one of our HomeCare® packages, with different payment levels and excesses, so you’ll be sure to find something to suit your budget. And, you can choose cover with or without an annual service.

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Find out more

British Gas Services Limited is authorised and regulated by the Financial Conduct Authority for its insurance mediation activities. Registration number 490568.

[1] Price available to new customers and to existing customers adding to their product holding for the first year (paying by Direct Debit) and applies to most households outside of the M25. Prices for households within the M25 will vary. Price correct at time of going to print and subject to change. Offer ends 30th November 2014. Offer may be withdrawn at anytime. Offer applied at point of sale and cannot be used in conjunction with any other British Gas offers, unless explicitly stated under the terms of that offer. Offer not available to Landlords with 10+ properties or to purchases of Repair and Cover products. Terms and conditions apply.

[2] Limits apply, please see full Terms & conditions.