Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

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Carbon Monoxide safety

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

* Based on 6,712 responses between 01/09/2014 & 28/02/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

13,729 reviews

Reviews from: Sort by:
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Scores 8.6 out of 10 based on 13729 reviews
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10 out of 10

Gordon

Overton near Morecambe Homeowner
The engineer arrived as expected and was well turned out. He was friendly and helpful and carried out my boiler service in good time. He checked with me to see if there was anything else he could do whilst he was on the premises with regard to the whole central system. Happily all was functioning as it should so all was well.
Published on: 06 July 2015
10 out of 10

SUSAN

Deal Homeowner
Excellent communication - engineer was running late but received phone call explaining eta. Courteous engineer, very experienced. Did the job with minimum amount of fuss but with attention to detail. Very pleased.
Published on: 06 July 2015
1 out of 10

Philip

Grantham Landlord
Engineers either do not show up, are late and when they did finally arrive, did not know what they were there for and left without doing anything or leaving a job card. A total waste of time and money
Published on: 06 July 2015
9 out of 10

Allan

Gosforth, Cumbria. Homeowner
Other than one Sunday call out in the last 8yrs, all engineers who have attended proved to be knowledgeable, helpful and courteous and rectified the reported fault or carried out the annual service efficiently.

The Sunday call out individual was apparently a 'relief' engineer who refused to accept the boilers digital fault diagnos, was rude, used offensive language and replaced the wrong component leading to an almost immediate further breakdown within a few hours of leaving. He was apparently angry at being called out and missing a rugby programme, as immediately after arrival spent several minutes coaxing his wife / partner in setting up their recording device before attempting a repair, this despite the fact that we had no hot water or heating!

I rang your customer service department and complained about this individual immediately following his departure.

We are about to move property and relocate in Ferndown in Dorset, I will be continuing to avail of your services at our new location.
Published on: 06 July 2015