Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

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Carbon Monoxide safety

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

* Based on 5,192 responses between 01/08/2014 & 31/01/2015.

92% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.7
Scores 8.7 out of 10 based on 9409 reviews
10 out of 10

Carol

Blackfordby
Engineer was excellent. Despite the complex nature of my boiler breakdown he was determined to ensure we had heating back on what was a very cold night. He did a temporary fix to ensure this happened and returned the next day to fit the spare part that required ordering
Published on: 02 March 2015
10 out of 10

Mick

Hayes
Good service
Published on: 28 February 2015
9 out of 10

Graham

carmarthen
Just had new boiler ,gas workmen very good excellent ,only complaint took 6 days from
when old boiler broke down,to new put in .The weather at that time was very cold -4/5
as we are both pensioners we did try to get new boiler sooner.
Published on: 28 February 2015
8 out of 10

Marcus

manchester
staff are very helpful and knowledgeable.
Published on: 28 February 2015
3 out of 10

Patricia

East Grinstead
First problem is the timing of appointments if you have to leave your job to come back for an appointment 4 or 6 hours is too long a time frame, not all jobs are possible to leave for so long or at all, in our case teaching . Impossible to leave 30 kids during school hours. Secondly it took 4 visits to finally sort out our problem which has regularly occurred on a yearly basis about 2/3 weeks after our new boiler was installed by B Gas 5/6 years ago. Every time we have to call out an engineer they say that they have never seen a system like this before! Yet in was provided by and installed by B Gas! The problem this time took 2 weeks to sort out, a long period to be without the ability to heat water. After the second visit my daughter returned home to find water leaking from the unit all over the counter and kitchen floor. The guy who turned up for the emergency call out, which was caused by the visit of another engineer earlier in the evening, was not happy to be called out to a problem he had not caused and was rude and in his opinion it was not an emergency call out! Yet the leakage was due to a B Gas engineer's mistake a few hours earlier, he did nothing but complain for the whole of his visit which was over an hour. He wanted it fixed the following morning instead but there was no way I could be off school again! It took 2 more visits after this and several irate phone calls to the B Gas call centre getting a different person each time . So on the whole I would say no, in all honesty I could not recommend this service to anyone. I would also request a technical visit to survey this repeating fault with someone who understands the system installed by yourselves and to get to the bottom of this recurring nightmare!
Published on: 28 February 2015
10 out of 10

Frederick

First class engineer carried out work at my home. He was probably the most polite workman we have ever had. He went the "extra mile" to ensure that everything was done to my satisfaction and all he did would stand any inspection.
Published on: 28 February 2015