Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

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94% Recommend British Gas Services. Reevoo

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

We value the honest feedback of our customers, so we've partnered with Reevoo - an independent reviews service. Reevoo collects ratings and reviews from people who shop with us. Using a third party ensures there is no bias, editing or fake reviews.

British Gas Home Services reviews verified by Reevoo

(8.9 out of 10)
Ease of booking
9.2
Engineer satisfaction
9.3
Value for money
8.2
Overall rating
8.9
Scores 8.9 out of 10 based on 4610 reviews
(5 out of 10)

Margaret

Motherwell GB
We were not happy with the telephone call we made regarding making an appointment. The Line Manager with the name of Lauren would not come to the phone and speak to me or my Husband and stated she would phone the next day. She never phoned!!!!!!!! Extremely bad service from Scottish Gas
Published on: 26 November 2014
(8 out of 10)

Maureen

Crieff GB
Everything ok, have got advice on points made regarding some parts no longer available. Got someone coming to carry out survey on boiler next week from Scottish gas.
Published on: 26 November 2014
(5 out of 10)

Will

Wimbledon GB
The most frustrating issue is the year on increases in the price of the service cover-always
much higher than that for new customers on line.
I would advise people to shop around much more to make sure British gas have to stay competitive-my last cover including £50 per call out was over £435 a year with plumbing and drains and electric cover. Each new year of the policy BG just add on an extra I had not even asked for-this year it was appliance cover.

THEN! to cap it all it took me almost half an hour on the phone to change /cancel the policy.
BG are becoming like , internet providers, subscription tv services etc-very easy to sign up to and almost impossible to cancel.
Published on: 26 November 2014
(6 out of 10)

Peter

Kendal GB
I am in between the Yes & No rating. Although I have said Yes. This is dependant on the Service Engineer who attends.

Not all Engineers are competent with servicing.

For instance, I have a mains pressure hot water cylinder which we were told needed the pressure tank checked annually during the service. Some say they are not competent with plumbing to test the cylinder. Others it is no problem?

One in particular is a good knowledgeable Engineer, but always refers to the current regulation and the plumbing system is now non standard. It is 2 circuits. 1 for the central heating systems and the 2nd for hot water with a kitchen radiator and the bathroom radiator. Which we find useful during Summer.

This last time the first Engineer had to come twice to correct a fault of his own making, which was that the boiler was always on. The 3rd Engineer resolve the fault which was simply that the boiler thermostat was set lower than the hot water thermostat, which men't the hot water cylinder was constantly calling for heat.

I also pay for extra's such as the electrical installation, but nobody comes to test/check this?eter
Published on: 26 November 2014
(10 out of 10)

Victoria

Camberley GB
The service contract I have covers all eventualities which given an older home I'm happy to insure against. The engineers are always polite and helpful, arrive on time and let me know the time they are due to arrive, all of which I value. However, the cost is a rather high and it would be great if, as a reward for loyal custom, I could receive some sort of rebate if no breakdown call outs are made during the year. I would say something in ther order of 15% across all insurance products taken, which in my case is electrical, drains and full central heating cover...
Published on: 26 November 2014
(5 out of 10)

Peter

nottinghamshire GB
Came and serviced our boiler and it broke down a few days later same happened last year and the year before 2nd engineer turned up fixed the problem that was the same problem as the 2 previous years then noticed the boiler was fitted wrongly why had n one previously noticed this when repairing it!!!!
Published on: 26 November 2014