Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

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Carbon Monoxide safety

Keeping your family safe is our number one priority at British Gas.

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

* Based on 6,712 responses between 01/09/2014 & 28/02/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

13,223 reviews

Reviews from: Sort by:
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Scores 8.6 out of 10 based on 13223 reviews
Show more score details
8 out of 10

Ellinor

London/ Finchley Homeowner
who came to fix our boiler and give us an anual service. was polite, knowledgable, thorough, helpful, completly and utterly determined to perform his duties with a pleasant attitude and precision. We cannot praise him high enough, a real dedicated engeneer enjoying his chosen career Well done!
Published on: 21 May 2015
8 out of 10

John

Hassocks Homeowner
the service would be improved if the engineer visist times could have a shorter span saving us hanging around waiting for him . His call 30 miunutes before is helpful but if the 6 hour span waiting for his call could be reduced to say 3 hours that would improve our score
Published on: 21 May 2015
10 out of 10

Zubair

Surrey Homeowner
Easy to book over the phone, but on website had issues for the past few years. Sufficient dates available even on short notice.
Published on: 21 May 2015
1 out of 10

Donald

Village. Homeowner
We were disgusted with our visit from the engineer, we should have had our fire serviced with our boiler but he said it wasn't booked and he hadn't got time to do it.
He left someone elses surname on our paperwork. not ours.
When we went upstairs he had brushed the filter on our bathroom mats and left a horrible mess. We are pensioners o ne of us had just been discharged from hospital, it has been a big upset for us and we now have to wait in again to have our fire serviced.
We are seriously considering changing our supplier
.
2 of 2 people found this review helpful
Published on: 20 May 2015
6 out of 10

Davina

Huntingdon Landlord
I'm pleased with the service but disappointed the engineers have to try and get you to buy other products or except phone calls to push you into changing your supplier, they never used to do this and it was a much more relaxed visit
Published on: 20 May 2015