Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

Book an engineer now

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91% Recommend Home Services*. Reevoo

Carbon Monoxide safety

Keeping your family safe is our number one priority at British Gas.

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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Upgrade your boiler

[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

* Based on 8,556 responses between 09/12/2014 & 09/06/2015.

91% of customers recommend our Home Services*. See below for more detail on how they rate it. Reevoo

British Gas Home Services reviews verified by Reevoo

14,417 reviews

Reviews from: Sort by:
(8.6 out of 10)
Ease of booking
8.8
Engineer visit
9.1
Value for money
7.9
Overall rating
8.6
Scores 8.6 out of 10 based on 14417 reviews
Show more score details
(8 out of 10)

Jane

Newport Homeowner
Found it easy to change the original appointment made on line as I am not a technophobe. As always the engineer rang shortly before he was due to arrive which is most helpful.
Published on: 24 August 2015
(1 out of 10)

DAVID

Landlord
Engineer did landlord certificate and full service on boiler and system which only involved removing 4 screws on boiler and testing output flue, and nothing else. Not really what I was expecting. Also he has not completed the registration for the landlord certificate so it now shows on web site as expired, so BG want to arrange another inspection.
Very poor, could not recommend them at all as I have paid over £300 for this.
2 of 2 people found this review helpful
Published on: 24 August 2015

Hi David, I'm really sorry to hear about this. I can appreciate how disappointing this would be, especially after paying so much. If you'd like me to escalate this to our Customer Relations Team just email your details to twitter@britishgas.co.uk and include the reference number 300022851147 in the subject line. I'll make sure they pick this up for you. Thanks, Danny

(2 out of 10)

Helen

Birmingham Homeowner
My last four experiences with call outs has been extremely disappointing. In fact there are so many "exceptions" to what British Gas can actually do for me I am considering cancelling our agreement.

n engineer came to look at a possible pipework issue - i.e. preventative maintenance advice was being sought. The engineer stated they were metal pipes and not copper pipes and so he could not assist as it was not covered by the Homecare agreement. This said he then proceeded to wire brush the pipe to see if there could be a possible problem and caused the pipework to spring a leak (when I had no leak before). This meant the whole central heating system had to be drained and left me with no heating or hot water. Stating that he would have to get me a quote of the cost to put this right. I chased up the quote only to find it would take over a week to be sent to me. Having contacted British Gas on the following evening another engineer was booked for the following day.

The engineer arrived and stated that he was not there to correct the problem but only to give a second opinion. He looked at the pipework and again brushed the metal pipe. I asked him why he was brushing the pipe thereby causing further extensive damage. He stated that British Gas always try to assist wherever they can - but clearly he was causing more damage. He checked my boiler and only at that point placed a hazard sign to indicate there was a safety issue with the boiler. I told him what had occurred and said I would have to wait for the quote and then decide if I went with British Gas or another provider.

The quote estimate for the pipework arrived and was going to be over £800 when the damage had clearly been caused by the engineer.

I sourced another registered plumber to solve the problem caused by British Gas at a much, much, much, much, much, much, much, much cheaper price.

Recent boiler maintenance - this was not as thoroughly conducted as on previous occasions by other engineers. Whilst he was helpful in ensuring the boiler cupboard was replaced correctly I was concerned in that he never left the house so I don't know how he could have tested the emission of the flu on my conventional boiler.
4 of 5 people found this review helpful
Published on: 23 August 2015

Hi Helen, I'm really sorry to hear about the experience you've had up to this point. I'd be happy to escalate this for you to our Customer Relations Team and they'll contact you to help. If you want me to do this then please email your details to twitter@britishgas.co.uk and include the ref - 1001748393 - in the subject line. Thanks, Danny

(8 out of 10)

Delia

Clackmannanshire Homeowner
On line booking makes life a lot easier and the engineer who visited me was very helpful and informative .I think the cost could be reduced for the service but at the same time gives me peace of mind
Published on: 23 August 2015
(9 out of 10)

Michael

Stockport Homeowner
In general an excellent service, however, somewhat expensive.
2 of 2 people found this review helpful
Published on: 22 August 2015