Video guides and tips to save you time and money

We're here to help you through the winter months with tips on everything from quick fixes to boiler problems to how you could save on your energy bills.

How to check your water pressure

How to check your water pressure - 1:03

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How to thaw a frozen condensate pipe

How to thaw a frozen condensate pipe - 1:41

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How to bleed your radiator

How to bleed your radiator - 1:17

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How to check your water pressure

Low water pressure in your boiler can often cause your boiler to constantly switch itself off. Our video guide can teach you how to check the pressure gauge for the correct pressure and what to do to fix it.


How to thaw a frozen condensate pipe

Extremely cold and icy weather can often freeze your boiler’s condensation pipe causing blockage and breakdowns. Use the video guide to see how you could fix this quickly.


How to bleed your radiator

Does your radiator feel like its not working properly? We will teach you how you can check and bleed your radiator to restore efficiency.


Please refer to our Breakdown and repairs help & advice section for more information.

Boiler not working? Click here to get a quote for emergency boiler repair.

If your central heating or hot water stops working, there are a few things you can do before calling an engineer:

  • Check that your central heating clock or timer is working properly. Make sure that it's switched on and showing the correct time. You'll find step-by-step instructions in your boiler manual.
  • If your electrical power has been off for a while, you might also need to reset your clock.
  • If you have a wireless room thermostat, check to see if the batteries need replacing - this is easy to do.
  • Watch our quick video guide to see how you could carry out simple checks around your home to locate the problem as well as recommendations on what you could do to fix them.


Please refer to our Central Heating troubleshooting guide for more information.

Insure your boiler from just £4 per month. Click here for a quote.

How to Maintain your Central Heating System

How to Maintain your Central Heating System - 1:22

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How to install a carbon monoxide alarm

How to install a carbon monoxide alarm - 1:45

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How to Maintain your Central Heating System

This informative video guide offers helpful tips on how you could maintain your central heating system to ensure it operates as it should.


How to install a carbon monoxide alarm

Protect you and your family from potential Carbon Monoxide leaks this winter by installing a Carbon Monoxide detector.


Carbon Monoxide is a highly poisonous gas that is very difficult to detect as you cannot see, smell or taste it. You may not be aware of its presence until it's too late. Buy a Carbon Monoxide Alarm today.

Learn more about these checks in our How To Guides on YouTube

Had your boiler serviced this year? It is important to keep your boiler and appliances checked regularly. Click here to get a quote.

Insulating your Home

Insulating your Home - 1:22

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How do Thermostatic Radiator Valves work?

How do Thermostatic Radiator Valves work? - 1:45

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Insulating your Home

This helpful film will show you how easy it is to have your home insulated which can help you to keep heating costs down.


How do Thermostatic Radiator Valves work

We explain why installing thermostatic radiator valves can save you money and ensure your home stays warm throughout winter.

Find out more about home insulation and other energy saving products

Upgrading to a more efficient boiler can help cut the cost of your bill. Upgrade your boiler.

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95% Recommend British Gas Services*. Reevoo

Carbon Monoxide safety

Keeping your family safe is our number one priority at British Gas.

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Getting extra help from us

We're here for you if you need a little more help staying warm right through the winter.

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Save up to £310[1] a year on your bills when you invest in a new fuel efficient boiler.

Upgrade your boiler

[1] Based on comparing the savings for upgrading a G-rated to an A-rated condensing boiler with a full set of heating controls. Saving figure is illustrative and based on a gas heated 3 bed semi-detached house. Savings assume a gas price of 4.49p/kWh. Source: energysavingtrust.org.uk/Home-improvements-and-products/Heating-and-hot-water (14/10/13).

* Based on 2,525 responses between 19/08/14 & 18/11/14.

We value the honest feedback of our customers, so we've partnered with Reevoo - an independent reviews service. Reevoo collects ratings and reviews from people who shop with us. Using a third party ensures there is no bias, editing or fake reviews.

British Gas Home Services reviews verified by Reevoo

Ease of booking
9.0
Engineer satisfaction
9.2
Value for money
8.0
Overall rating
8.8
Scores 8.8 out of 10 based on 6526 reviews
9 out of 10

G

GB
A really good service. All the engineer's who have visited over the years have been approachable and know what they are doing. The service comes into its own however, when you have a breakdown. Cannot fault the speedy response.
Published on: 02 December 2014
10 out of 10

Lisa

Derbyshire GB
engineer rang and asked to call earlier than the appointment which was great. The fault was not fully fixed and I had to repeat the appointment a week later.
Published on: 02 December 2014
10 out of 10

Londoner

London GB
I have always been happy with the service and assurance I have had so far and would recommend this product for peace of mind and efficient service.
Published on: 02 December 2014
5 out of 10

Blewitt

GB
I pointed out a leaking radiator valve.

I was told to make a call out for each problem hence £99 each time I call when this could have been done easily at the same time!!!!!!!
Published on: 02 December 2014
5 out of 10

Nigel

Cardiff GB
The work carried out by the engineers on their visits between 9 October and 24 October 2014 was highly satisfactory and successfully stopped the banging noises in the system which we endured for nearly 4 years. These banging noises started in early 2011 and over a dozen visits were made to try and cure the problem. All sorts of things were tried on these visits but none of them worked. I could not recommend British Gas because of the failure to diagnose the problem earlier. The engineer score above of 10 is in respect of the engineers who attended in October
Published on: 01 December 2014
3 out of 10

Jo

Hastings GB
Every year they put up the price, they serviced my heating system and when they left the heating didn't work correctly, they had to come back twice to fix it, a lot of items are not covered under the warranty and then you are charged, in the past five year they have fitted a new boiler, changed my hot water tank, came out for a leak, problem with my electric supply and I had the pay, in total this came to £5,000.00 plus about £300.00 a year for the cover and four call outs £200.00, next year I will be changing my supplier, they are cheaper and no call out fee and British gas do not use their own employees, they use contractors and with a leak they could not fix it because the pipes were none standard size (not covered under the warranty) but he came back in his own time and fixed it for £300.00, I had to get it done so I had to
paid.
Published on: 30 November 2014