Book an appointment or call us on 0800 009 4450 [3]

British Gas New Heating Limited is authorised and regulated by the Financial Conduct Authority for its consumer credit activities. Registered in England and Wales 6723244.

[1] Offer closes 31st August 2015, excludes warm air units and is available for domestic properties only (up to 40kW). Offer will be applied at point of sale and is subject to boiler installation by British Gas. You can’t use this offer with another British Gas offer unless the other offer states that it’s OK.

[2] Availability of credit depends on your status and credit checks.

[3] Mon-Fri 7:30am-8pm, Sat 8am-6pm, Sun 8:30am-5pm. Limited service applies during public holidays.

* 91% recommendation rating is based on 4,967 customer responses collected between 09/12/2014 & 15/06/2015.

91% of customers recommend British Gas boiler installations*. See below for more detail on how they rate it. Reevoo

British Gas Boiler Installation Service reviews verified by Reevoo

5,959 reviews

Reviews from: Sort by:
(9.0 out of 10)
Quality of installation
9.2
Advice from Heating Adviser
8.8
Overall rating
9.0
Scores 9.0 out of 10 based on 5959 reviews
Show more score details
(1 out of 10)

William

coatbridge Homeowner
Were not given proper info on boiler as we wanted one we could work easily, like the one we had - instead we got some hive thing which was not set up properly -meaning no heat or hot water until it was sorted. My son is excellent on ICT and spent ages trying to sort it only for the guy to say it wasn't set up right in the first place. - when my wife complained she was told she could switch on manually and where was the switch? - climb up above the cooker to reach it - we are in our 60's and wanted a basic clock switch . This was eventually fitted. Salesman did not do job - he did not explain what we were getting - my wife would never have chosen this.- guy doing work was fine .
When we said we did not want to pay for this fancy bit we got a basic on off clock. We got about 48 quid back and the way these guys work I wonder if that was the right amount, as the good worker who came second time told us that we were due much more than this. All they went on about was that we must give them a 9 out of 10 - I assume they are on some bonus to push this type of boiler with hive - not happy with this and feel as I wasn't there, that my wife was pressured into this.
Published on: 01 August 2015
(9 out of 10)

Wendy

Edinburgh Homeowner
It would be helpful to tell the customer where the carbon monoxide monitor is located as the customer would not look so stupid phoning to say it hadn't been installed and then had to phone back to admit it had been found!

Also I had to stick to my original plan of not having tiles broken to get pipes attached when the engineer told me it wasn't possible-oh yes it was!!
Published on: 01 August 2015
(8 out of 10)

Steve

Stafford Landlord
Very efficient and effective service with good communication throughout by text. Fitting engineer excellent. Total cost on the expensive side compared to other providers but everything went like clockwork for installation.
Published on: 01 August 2015
(10 out of 10)

Colin

Guildford Homeowner
We are both over 80 I have altzeimer,s so thought the whole affair would be traumatic BUT all went smoothly, a well run job minimum mess. we would recommend your company to anyone .
Published on: 01 August 2015
  • Repairs to your boiler & controls, central heating system, radiators, pipework and hot water system (including unvented and pressurised cylinders).
  • A replacement boiler if it's less than seven years old and can't be repaired.
  • Repairs caused by accidental damage.
  • Unlimited call outs every year.
  • Parts and labour included.*
  • Call us day or night if things go wrong.
  • Over 6,500 engineers ready to help.


There are a few exclusions though:

  • Removing sludge or hard-water scale from your boiler or central heating system.
  • Fixing any damage caused by sludge or hard water scale (if we’ve told you on a previous visit that remedial work is required).
  • Shower or spa bath repairs.
  • System improvements or upgrades.


* Limits apply, please see full terms & conditions.