Questions you must ask

What you should ask about your boiler installation service

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  Will the company / private installer honour the quote?

  Is what you have been quoted, what you will pay at the completion of your installation? Is there a chance there could be extra cost added?
  
  At British Gas we always honour quotes, regardless of any additional work required.

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  Is your Installer Gas Safe registered?

  All boiler installations in the UK must be completed by installers who are Gas Safe registered. Any installation not completed by someone with these credentials will be illegal and possibly dangerous.
  
  At British Gas all our Engineers are Gas Safe registered and work to the very highest safety and quality standards.

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  Have you been offered Energy Efficiency advice and products?

  A new boiler is just one part of your heating system. Have you been advised on new energy efficient products that could help reduce your Gas and electricity bills?
  
  At British Gas, our expert Heating Advisors can advise you on the right products and technologies for your system and home such as individual temperature radiator controls and Solar Panels.

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  Do they only install A-Rated boilers?

  When deciding on a new boiler make sure you opt for an A-rated boiler for maximum efficiency and long term cost savings.
  
  At British Gas we only install A Rated Boilers.

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  Will your Installer care for your system after installation?

  Sometimes after an installation, new heating systems can go wrong. Have you got sufficient back-up and aftercare to help look after your system after installation? Do you have peace of mind?
  
  At British Gas, we can offer you Homecare 200, giving you access to our 24/7 365 day call centre and our repair and maintenance services free of charge. Also, if we installed your boiler and it's less than 10 years old, plus you have had a continuous agreement with us for that boiler, we will provide a replacement boiler if it is not possible to repair it.

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  Will your heating system be cleaned and protected?

  Have you been offered a System Filter or System Clean? Installing a new boiler into an old system can be a bit like installing a new engine into an old car. It pays to ensure that the two will be compatible and that you are using clean and protected fluids in the system.
  
  At British Gas we have the latest MagnaClean units and Powerflush™ technology which can make a real difference to your system.

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  Have you been offered different payment options?

  Many installers will ask for a large deposit (up to 40% and sometimes more) before the installation and will require you to pay only by cheque or cash. Does this suit your financial situation?
  
  At British Gas we have several payment options. We accept Cheques, Credit and Debit cards and have flexible finance schemes to allow you to spread your payments. We require in most cases only 10% as a deposit before starting work on your installation.