Terms & conditions - home charge point installation services (standard services) for residential customers
Please read this document carefully as it will tell you everything you need to know about the terms and conditions of the standard services.
In these terms and conditions the following expressions will have the following meanings.
Agreement means these terms and conditions.
Cooling-off period means that you are given the right to cancel 14 days from the date of agreeing to the standard services or any shorter period you may agree to.
Extra services means services that do not form part of those standard services shown in your agreement, and which are defined by separate contract terms that the electrician will give you when you receive the quotation.
Domestic Chargepoint Grant means the grant provided by the Office for Low Emission Vehicles specifically for installing HCPs at a private home.
HCP means the home charge point to use with an electric vehicle.
Standard services' means the services provided under this agreement related to your HCP as set out in your quotation. This does not include any extra services.
Standard services agreement means the section in the quotation where you have to sign to show that you agree to us carrying out the standard services.
survey means the electrician’s assessment of the proposed site for installing the standard services and possible extra services.
Registration form means the application form you must fill in online before we provide the standard services.
quotation means your British Gas business charge point quotation and agreement for the standard services and if necessary the price for any extra services plus any extra fees and charges you will have to pay us for the service. You will need to sign this to receive the standard services.
we, us and our means British Gas Services (Commercial) Limited (Trading as British Gas Business) a Company registered in England under number 07385984, whose registered office is Millstream, Maidenhead Road, Windsor, Berkshire, SL4 5GD.
you and your means the person receiving the services under this agreement.
2. Terms and conditions
- Once you have filled in the registration form, we will contact you to arrange a time and date when we will come to your property and provide a quotation. If your property is suitable we will carry out the services.
- It is important that you are present at your home when our electrician arrives to carry out the services. Our electrician will carry out a survey of the proposed installation site and give you a copy of the quotation for your approval. If you approve it, you will be asked to sign the section in the quotation showing that you agree to us carrying out the standard services. You may also have to sign a installation certificate when the standard services have been completed.
- When we have installed the HCP, we will transfer ownership to you.
- By agreeing to the standard services, you agree only to use the HCP for charging an electric vehicle at your home and for no other purpose. You also agree to keep the HCP in a serviceable order for at least three years so the Office for Low Emission Vehicles can collect information on it. They, or their agents, may contact you in the future to carry out a random check. By agreeing to the standard services, you agree we can claim the Domestic Chargepoint Grant on your behalf.
- We accept full legal responsibility if we act fraudulently or if we or our agents kill or injure somebody (or cause somebody to be killed or injured) because we or they have been negligent. If you suffer any loss or damage as a result of the standard services, we will not pay more than £1million for each event that causes you loss. Or, if there are a number of connected events that cause you loss, we will not pay more than £1million in total for these events. We will not, under any circumstances, be responsible for:
5.1 any financial loss or damage, for example, loss of profit, income, business, contract or goodwill; or
5.2 any loss which, when we made this contract with you, we would not reasonably have been expected to happen even if we, our employees, subcontractors or agents did not follow these terms and conditions.
- If you are not the legal owner of your home, you must have their permission before we carry out the standard services. Getting the owner's permission is your responsibility and we cannot accept any legal responsibility if you fail to do so.
- We guarantee that we will carry out the standard services using reasonable skill and care and they will be of a quality which meets generally accepted industry standards and practices for one year from the date that the standard services were carried out.
- Quotations are based on you providing electricity and water (free of charge) so we can carry out the work. We will also assume that you will give us access to the inside of the property.
- If we recommend building or other work before the installation, we will presume you will have this completed before the installation is due to be carried out. We will not be responsible for any delay in starting the installation as a result of this work.
- The quotation price does not include the cost of removing any dangerous waste material, such as asbestos, which we were unaware of when we made the quotation and which we only became aware of when we were doing the work. Removing dangerous waste will be an extra cost. When you have asbestos removed, a clean air certificate must be provided before we will do any further work at your property.
- The time estimate provided for doing the work is our best estimate and we will make every reasonable effort to complete the work on time. However, we cannot be held responsible for delays due to weather or other circumstances beyond our control. In these situations, we will change the time estimate we originally gave you.
- We may need access inside your home to carry out the work. Please let us know if this will be a problem. We may not be able to do the work if access is not possible.
- We will pass your details to another organisation (in line with the Data Protection Act) so you receive your free public-charging access and usage until 31 March 2014 (as long as this remains available). To receive this you may have to accept extra terms and conditions that relate to this.
- You agree that you are a private individual (not a business) and that you will not be claiming the VAT back from HMRC.
- You give permission for the Office for Low Emission Vehicles and other central government departments to use your information (but without details of your name and so on) to help them develop future policies.
3. Extra services
- The electrician will make you aware of any extra services needed so they can carry out the standard services.
These may include fitting, for example:
a. an isolation switch and associated fitting;
b. alternative earthing options;
c. a new consumer unit;
d. a cable running from the fuse box if over 10 metres; and
e. any further electrical work needed to bring any required electrics up to the necessary standard.
This is not a full list.
- If you decide to have extra services, these will be governed by separate contract terms (the extra services terms and conditions) which the electrician will give you when you receive the quotation.
- We may charge for any extra services and this will be shown on your quotation.
4. Cancellation and cooling-off period
- You can cancel this agreement during your cooling-off period by calling us on 0800 980 8175.
- If our electrician is providing standard services, you can cancel them within 14 days from the date you agree to them or any shorter period you may agree to.
- Where practically possible, our electrician will complete the standard services on the day that you sign the quotation. If this period falls within the cooling-off period, you must give your agreement for the standard services to be completed within the contract cooling-off period. You can do this by signing the relevant section in the quotation.
5. If the standard services fail
- If there is a problem with the standard services or your HCP within three years of us installing it, you can phone us on 0800 980 8175.
- We guarantee the product and parts and labour for 36 months from the date of any repair or fitting. Any guarantees do not affect your legal rights under the Sales of Goods Act 1979 and Supply of Goods and Services Act 1982. You can get advice about your rights from a Citizens Advice bureau or Trading Standards department.
- You will receive the benefit of any manufacturer’s warranty available for the goods. If the goods are faulty after three years, you will need to contact the manufacturer direct.
6. Using personal information
- We or our agents may use information you provide or we hold about you (whether or not under our contract or contracts with you) to:
a. identify you when you contact us;
b. help identify accounts, services and products which we could provide (we may do this using an automatic scoring system, which uses the information you have provided, any information we hold about you and information from other agencies, including credit-reference agencies);
c. help deal with, and contact you about the improved running of, any accounts, services and products we have provided before, or provide now or in the future (we may contact you by email or text message if you have given us these contact details);
d. create statistical and testing information and carry out marketing analysis and customer profiling (including using information about what you buy from us and how you pay for it, for example usage rates and any discounts we have offered you – these are examples only and it is not a complete list);
e. help to prevent and detect fraud or loss; and
f. contact you in any way (including by post, email, phone, visit, text or multimedia messages) about products and services we and certain partners may offer.
- We may allow other people and organisations (including Chargemaster) to use information we hold about you:
a. to provide services you have asked for;
b. as part of the process of selling one or more of our businesses;
c. to help prevent and detect debt, fraud or loss (if you have failed to pay us, we may transfer your debt to another organisation and give them details about you and that debt);
d. if we have been asked to provide information for legal or regulatory purposes;
e. as part of current or future legal proceedings; or
f. if you hold an insurance policy with us, pass information to an insurer to manage your insurance policy including underwriting and claims, to help develop new services, deal with reinsurers and assess financial and insurance risk.
If your HCP is chosen for a random check, we may pass your details to OLEV or its agents.
- These other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal information as the UK. We may also allow your information to be used by other Centrica Group companies (including those using the British Gas, Scottish Gas, and Dyno Group brands) for them to carry out any of the above purposes. We may pass them details of your address, property and postcode, and details of your gas appliances, flue, hot-water cylinder, system controls and electrical installations (including details of any repairs or removals). These organisations may pass this information to local authorities to meet building regulations.
- We may use your information for training purposes. We may also monitor and record communications with you (including phone conversations and emails) for quality assurance and to make sure that we are meeting our legal and regulatory requirements.
7. Rights of other people
Nobody other than you will be able to benefit from this agreement.
8. The full agreement
The quotation together with these terms and conditions set out on the full agreement between you and us.
9. Enforcing individual conditions
If a judge decides that any condition of this agreement is wrong or cannot be enforced, we will remove it from the terms and conditions but the rest of the terms and conditions will still apply.
10. Governing law
These terms and conditions will be governed by the law of England and Wales. Any disputes will be dealt with by the Courts of England and Wales. If you live in Scotland, these terms and conditions will be governed by the law of Scotland, and any disputes will be dealt with by the Courts of Scotland.