Before starting, please make sure you have the following information to hand, as you’ll need it during the order process:

• Your energy consumption for gas and electricity where applicable
• Your address details and a contact number
• Your account numbers (if you’re a current customer)

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Notes

° BT customers will be charged a minimum of 4p per minute for this call (or 1p per minute during evenings and weekends). A call set up fee of 3p applies to calls from residential lines. Non BT customers should check the cost of their call with their provider.

Your call may be recorded and/or monitored for quality assurance and compliance purposes.