Here to Help
At British Gas, we are committed to providing the best service possible to our customers, especially those with specific requirements. Our Here to Help services are part of that special commitment. Supporting those most in need, and contributing to developing communities, is crucial to making a difference during these difficult economic times.
What are the Here to Help services?
Our Here to Help team is in place for our customers most in need, and especially those who are elderly, disabled or chronically sick. It enables us to record any specific requirements you have and helps us to provide you with the right services appropriate to your needs.
What are the benefits?
- Password scheme for added security - only genuine British Gas representatives visiting your home will be able to identify themselves with this pre-arranged password
- Specially designed appliance controls and adaptors - for customers with dexterity or visual impairment
- Advice booklets - all available in a specified alternative format such as large print, Braille or cassette
- Talking bill service; enlarged bills; Braille bills - if you receive your bill in an alternative format such as large print or Braille, you will also receive a quarterly tape - 'Newslink' - providing information on the products and services offered to British Gas customers
- Free yearly gas safety check - you can receive a Free Gas Safety Check if:
- You live alone and are aged over 60, disabled, or chronically sick
- You live with others, and all household occupants are aged over
60 and/or disabled and/or chronically sick;
- A child under the age of 5 lives in your household - Moving your gas and/or electricity meters - It's important that you can read your meter easily. So if you have a physical condition that makes it difficult for you to reach your meter, we may be able to move it to somewhere better.
- Priority in case of emergencies/notification of gas escapes and electricity supply interruptions
- The nominee scheme - your gas and/or electricity bills can be sent to nominated person of your choice
How do I join?
Call us: Here to Help at British Gas: 0800 072 8625 or 0800 294 8604 if you are a Pay As You Go Energy™ customer.
Textphone: 18001 0845 955 5202**
We offer an interpreter service. If you would like to discuss your bill in a language other than English, please call us on 0800 048 0404.
Find out if you are available for a winter rebate through Warm Home Discount Scheme at British Gas.
Click here to find out moreCut up to 1/3 off your energy bills
Complete our new and improved Energy Savers Report for FREE expert advice on how to save money and energy
Home Heat Helpline
The Home Heat Helpline is a free phone service offering help if you're worried about paying your heating bills. It can provide you with access to further information, schemes and services that will help you manage your energy costs, and grants for home improvements to make your home more energy efficient. If you are of pensionable age, a family on low income, living with long-term or serious health conditions or with disabilities, call now on 0800 33 66 99 or click here »
Notes
** Lines open Mon-Fri 8am-8pm, Sat 8am-6pm.
Calls may be monitored and/or recorded for quality assurance.
BT customers will be charged a maximum of 4p per minute for this call. A call set up fee of 3p per call applies to calls from residential lines. Non BT customers should check the cost of the call with their provider.
