Home Energy Care Register
At British Gas, we have a longstanding commitment to all our customers, especially those with particular requirements. The British Gas Home Energy Care Register is part of that special commitment.
What is the Home Energy Care Register?
The Home Energy Care Register is a Priority Service Register for all our gas and/or electricity customers who are elderly, disabled or chronically sick. It enables us to record any specific requirements you have and helps us to provide you with the right services appropriate to your needs.
What are the benefits?
- Password scheme for added security - only genuine British Gas representatives visiting your home will be able to identify themselves with this pre-arranged password
- Specially designed appliance controls and adaptors - for customers with dexterity or visual impairment
- Advice booklets - these are all available in a specified alternative format such as large print, Braille or cassette
- Talking bill service; enlarged bills; Braille bills - if you receive your bill in an alternative format such as large print or Braille, you will also receive a quarterly tape - 'Newslink' - providing information on the products and services offered to British Gas customers
- Free yearly gas safety check - by request, if you are of pensionable age, disabled or chronically sick and you live alone or with other people, all of whom are also of pensionable age, disabled, chronically sick or under 18 years of age
- Moving your gas and/or electricity meters - if their position makes them difficult to use
- Priority attention for any general enquiries - quick response to any concerns you may have about your gas and/or electricity supplies
- Priority in case of emergencies/notification of gas escapes and electricity supply interruptions
- The nominee scheme - your gas and/or electricity bills can be sent to a nominated person of your choice
How do i join?
Contact us on the following numbers
Contact Details:
Telephone: 0845 600 1935*
Textphone: 0845 600 8500**
Notes
* We are open 24 hours, every day of the year.
BT customers will be charged a maximum of 4p per minute for this call. A call set up fee of 3p per call applies to calls from residential lines. Non BT customers should check the cost of the call with their provider.
** Lines open Mon-Fri 8am-8pm, Sat 8am-6pm.
Calls may be monitored and/or recorded for quality assurance.
BT customers will be charged a maximum of 4p per minute for this call. A call set up fee of 3p per call applies to calls from residential lines. Non BT customers should check the cost of the call with their provider.
