Energy Bills & Payments

Common questions

Why is my energy bill so high?

The main reasons why your bill could be higher than expected.

How can I make sense of my bill?

We have created useful guides to explain what makes up your bills.

My account is in credit, can I get a refund?

See if you are eligible for a refund of your energy credit.

Get extra help with Speak. Seek. Save.

With the cost of living now so high, we understand that it can be difficult to pay your bills on time. That’s why we’re supporting Citizens Advice with their Speak. Seek. Save. campaign to provide you with more help. The campaign encourages householders to:

  • Speak to us as soon as possible. We can put you in touch with the British Gas Energy Trust, which provides debt grants and advice grants
  • Seek debt advice from a reputable charity or organisation
  • Save energy around your home with our energy saving tips.

Payments

My Bill

Managing energy costs

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British Gas Energy Trust

If you’re struggling with your energy bills, you are not alone. The British Gas Energy Trust can help with advice services across England, Scotland and Wales. You also may be eligible to apply for a grant to clear gas and electricity debts.


Get help from British Gas Energy Trust

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