Price drop FAQ's
How is my tariff affected?
Use the table below to see how your tariff is affected by the price drop.
What will happen to my direct debit payments?
As you pay by Direct Debit we'll automatically review your monthly amount at your next reassessment, so there's no need for you to do anything.
How will pre-payment meters be updated?
If you have a prepayment meter you will need to visit a PayPoint outlet from the 4th February 2010 to get the new prices transferred onto your meter. You will then be able to continue use the Home Energy Top Up service as normal.
How will my payment by quarterly cash or cheque be affected?
You will benefit from the price reduction immediately from the 4th February 2010, so there is no need for you to do anything.
EnergySmart™ is a revolutionary new way to control and pay for the energy you use at home.
- Save up to £150*
Using EnergySmart™; you can cut your energy bills by up to £110 a year. Plus, You'll get a £40 discount when you sign up to dual fuel. - Free electricity monitor
You'll see exactly how much energy your appliances use, helping you choose where to make the best savings. - Only pay for the energy you use
You enter your own monthly meter readings online or by SMS, so your monthly bills are 100% accurate.
My tariff (gas or dual fuel)
What does this mean for me?
Find out more
Standard
Great news - we're dropping our Gas prices by 7%*.
Standard meters
The good news is from 4th February 2010 you will be paying less for your gas which means you'll be saving on average 5.8%.
Pre-payment meters
The good news is from 4th February 2010 you will be paying less for your gas which means you'll be saving on average 9%.
(Pre-payment meters are meters that you top up using a card, key or token)
Price protected tariffs
Your prices will not be affected by this as your prices are fixed
Fixed Price 2012, Fixed Price 2011
Your prices will not be affected by this reduction as fixed price tariffs are designed to ensure that prices will not increase above the rates detailed in your contract.
Although prices have come down recently, there's no certainty that they will stay this way. By fixing your prices you can be confident that your prices will not increase, whatever happens to prices.
Price Protection 2010
Your prices will not be affected by this as fixed price tariffs are designed to ensure that prices will not increase above the rates detailed in your contract.
However the good news is that you fixed your prices at the right time so you're still paying less than customers on our standard tariff, even after the price reduction.*
Fixed Price August 2010, Fixed Price August 2010 v2
Your prices will not be affected by this reduction as fixed price tariffs are designed to ensure that prices will not increase above the rates detailed in your contract.
Although prices have come down recently, there's no certainty that they will stay this way. By fixing your prices you can be confident that your prices will not increase, whatever happens to prices.
Price Promise June 1010
Your prices will not be affected by this reduction as fixed price tariffs are designed to ensure that prices will not increase above the rates detailed in your contract.
Although prices have come down recently, there's no certainty that they will stay this way. By fixing your prices you can be confident that your prices will not increase, whatever happens to prices.
Price guarantee tariffs
Your prices are still guaranteed, check how our price drop affects you.
Price Guarantee 2010
Your prices will not be affected by this as fixed price tariffs are designed to ensure that prices will not increase above the rates detailed in your contract.
As your tariff ends on the 31st March we'll be writing to you soon with details of the options available to you. No need to do anything now, the letter will explain it all to you.
Price Guarantee March 2011
With immediate effect we've cut our standard gas prices by 7%, the great news is we're also reducing your prices from the 4th February 2010. This means you're paying a premium of 3.1% above our newly reduced rates and you will be protected from any future increases.
Online tariffs
Your gas prices are decreasing and you are still benefiting from discounted rates for gas and electricity
Click Energy 1
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy customer (for gas) you will receive 6%* price decrease.
Click Energy 2
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy 2 customer (for gas) you will receive 4%* price decrease.
Click Energy 3
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy 3 customer (for gas) you will receive 4%* price decrease.
Click Energy 4
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy 4 customer (for gas) you will receive 4%* price decrease.
Click Energy 5
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy 5 gas customer you will receive an average 6% price decrease*.
Click Energy 6
The good news is from 4th February 2010 you will be paying less for your gas. As a Click Energy 6 customer your prices have dropped, saving you an average of £74 if you have dual fuel and an average saving of £7 if you have gas only versus our new standard prices.
WebSaver 1
As a WebSaver 1 customer we have maintained your Dual Fuel 10% discount vs. standard tariff, although please be aware tariff comes to an end on 31st March 2010.
WebSaver 2
As a WebSaver 2 customer you are guaranteed minimum discount of 6% vs standard tariff for dual fuel.
WebSaver 3
As a WebSaver 3 customer you are guaranteed minimum discount of 6% vs standard tariff for dual fuel.
WebSaver 4
As a WebSaver 4 customer you are guaranteed minimum discount of 6% vs standard tariff for dual fuel.
Online Saver
The good news is from 4th February 2010 you will be paying less for your gas. As an OnlineSaver customer you will continue to receive a 3% discount against our standard gas tariff.
WebSaver 5
As a WebSaver 5 customer you are already on one of our cheapest tariffs with an overall saving of £154 vs out standard tariff if you have dual fuel and an overall saving of £86 if you are on gas only.
Your prices will not be changing as a result of this price event.
Essentials tariffs
Your prices are not decreasing, however you are still paying very competitive rates.
Green tariffs
Good news for Zero Carbon customers, you will be paying less for your gas.
Future Energy
This price drop only affects our gas prices. However, we will continue to match 100% of the electricity you use with energy from renewable sources
Zero Carbon
The good news is from 4th February 2010 you will be paying less for your gas which means you'll be saving on average 5.8%.
Tracker tariffs
Check how our price drop affects you
Track and Save 2010
Your prices are still guaranteed to be lower, on average, than your local suppliers Standard tariff when taking dual fuel and paying by direct debit until 1st May 2010.
Track and Save 2011
You will see a drop on average of 4%. You will also continue to enjoy a minimum 2% discount versus our Standard rates until 31st January 2011
Discount Tracker
You will receieve an average of 6% reduction on your gas bill. Your prices will continue to be 6% below our new lower Standard prices until 31st January 2011.
Notes
*£150 savings include: £20 per fuel (inc VAT) signup credit payable at month thirteen; and a saving up to £110 through an assumed 12% reduction in consumption by using the Consumption Hub and Electricity Monitor from average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity, paying by Monthly Direct Debit on our Standard tariff prices as at 4th February 2010, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances.
^ Based on average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity. Comparing Standard prices against Scottish and Southern Energy, EDF Energy, npower, ScottishPower and E.ON as at 4th February 2010.
†Based on average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity, is an average across all regions and an average across the Monthly Direct Debit, Pay as You Go and Prompt Quarterly Cash or Cheque methods of payment, rounded and including VAT.
**Bills based on average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity, paying by Monthly Direct Debit, including VAT. Competitor bill amounts shown based on their Standard tariff prices at average consumption. Prices as at 4th February 2010.
Notes
*All numbers are calculated based on average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity, are an average across all regions and an average across the Monthly Direct Debit, Pay as You Go and Prompt Quarterly Cash or Cheque methods of payment, rounded and including VAT.
Notes
*£150 savings include: £20 per fuel (inc VAT) signup credit payable at month thirteen; and a saving up to £110 through an assumed 12% reduction in consumption by using the Consumption Hub and Electricity Monitor from average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity, paying by Monthly Direct Debit on our Standard tariff prices as at 4th February 2010, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances.
^ Based on average annual consumption of 20,500 kWh for gas and 3,300 kWh for single rate electricity. Comparing Standard prices as at 4th February 2010.
