Exclusive central heating repair service

Get Priority Response for as little as £2.50 a month

Central heating breakdowns can be a real inconvenience, you never know how long it will take to fix or how much it will cost.

Priority Response is a new central heating repair service which guarantees next day response at the latest for customers who find themselves with no heating or hot water. Plus, any repairs will be carried out for an all inclusive fixed fee, starting at £120*.

Guaranteed next day response

If you find yourself without heating or hot water, we will guarantee to respond to your breakdown by the next day at the latest or you’ll get your money back.

Exclusive to British Gas energy customers

Any British Gas energy customer can use our 24 hour priority line for any central heating problem.

Friends and family

When you apply for Priority Response, your friends and family will also be entitled to the same repair service at the same fixed fee if they are also British Gas energy customers.

Know what you’ll pay with a fixed fee

We will repair any breakdown for a fixed price†, including parts and labour, which is great value as a new boiler fan alone can cost more than £150††.

The fixed fee in your area is:

London	South East England	Rest of UK
£160	£130	£120

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Notes

* Subject to terms and conditions

† Prices are correct as at 3^rd September 2007

†† New boiler fan: £156. Potential costs for replacing or repairing boiler parts by a local competitor. Prices are averages of quotes obtained through an internal survey conducted across the UK in July 2006. Price quoted are inclusive of call-outs, parts, labour and VAT. Prices will vary dependant on boiler model

° BT customers will be charged a minimum of 4p per minute for this call (or 1p per minute during evenings and weekends). A call set up fee of 3p applies to calls from residential lines. Non BT customers should check the cost of their call with their provider.

Your call may be recorded and/or monitored for quality assurance and compliance purposes.