Gas & electricity
We have invited customers to rate and review managing their energy accounts online with us.
To find out more information on how we gather our customer feedback visit our dedicated reviews page.
Here are some of the benefits to being a British Gas customer:
Award winning service
British Gas was named the winner of the 'Best Utility Supplier' in the 2013 IMRG eCommerce awards for excellence, the UK's industry association for online retail.
Free smartphone App
It's simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment.
Direct Debit Dashboard
You can check the status of your plan, request a refund if you're in credit and change your payments.
Save with EnergySmart™
Add EnergySmart™ and save up to £125* with accurate monthly billing.
* Savings of up to £125 can be achieved by reducing consumption by 12% by using the EnergySmart online consumption hub, based on average annual consumption of 13,500 kWh for gas and 3,200 kWh for single rate electricity, paying by Monthly Direct Debit on our Fixed Price March 2016 tariff prices as at 28th February 2014, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances