- Do not know my customer number. Can not look at my account without it
British Gas was named the winner of the 'Best Utility Supplier' in the 2013 IMRG eCommerce awards for excellence, the UK's industry association for online retail.
It's simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment.
You can check the status of your plan, request a refund if you're in credit and change your payments.
Add EnergySmart™ and save up to £120 with accurate monthly billing.
 This is based on annual average consumption (of 13,500 kWh for gas and 3,200 kWh for electricity) as at 30th January 2015 for Dual Fuel customers paying by Direct Debit.
 Savings of up to £120 can be achieved by reducing consumption by 12% by using the EnergySmart™ online consumption hub, based on average annual consumption of 13,500 kWh for gas and 3,200 kWh for single rate electricity, paying by Monthly Direct Debit on our Standard, Fix & Reward February 2016 or Fix & Fall June 2016 tariff prices as at 30th January 2015, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances.
* Based on 2,525 responses between 19/08/14 & 18/11/14.