Gas & electricity
We have invited customers to rate and review managing their energy accounts online with us.
Here are some of the benefits to being a British Gas customer:
Award winning service
British Gas was named the winner of the ‘Best Online Services’ category in the 2011 uSwitch Energy awards.
Free smartphone App
It's simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment.
Direct Debit Dashboard
You can check the status of your plan, request a refund if you're in credit and change your payments.
Save with EnergySmart™
Add EnergySmart™ and save up to £125* with accurate monthly billing.
* Savings of up to £125 can be achieved by reducing consumption by 12% by using the EnergySmart online consumption hub, based on average annual consumption of 13,500 kWh for gas and 3,200 kWh for single rate electricity, paying by Monthly Direct Debit on our Fixed Price March 2016 tariff prices as at 1st January 2014, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances
Energy online account reviews
These reviews have been provided by customers who have an energy online account with us. Reviews collected since September 2013.