- service is good but had an issue which was badly handled
|Ease of account set-up|
|Ease of using account|
|Monitoring energy use|
|Leaving meter readings|
British Gas was named the winner of the 'Best Utility Supplier' in the 2013 IMRG eCommerce awards for excellence, the UK's industry association for online retail.
It's simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment.
You can check the status of your plan, request a refund if you're in credit and change your payments.
Add EnergySmart™ and save up to £110 with accurate monthly billing.
Please note Smart Meter customers are not able to sign up to EnergySmart™.
 Savings of up to £110 can be achieved by reducing consumption by 12% by using the EnergySmart™ online consumption hub, based on average annual consumption of 13,500 kWh for gas and 3,200 kWh for single rate electricity, paying by Monthly Direct Debit on our tariff prices as at 31st March 2015, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances.