Information about this tariff

  • No exit fees if you switch supplier.
  • Award winning customer-friendly online services that include being able to change Direct Debit payments, being able to compare your energy usage with others in your local area and being able to submit meter readings online.
  • Available for Pay As You Go Energy™ customers.
  • Prices may increase or decrease at any time. We will give you 30 days advance notice before we increase your prices.

We're happy to let our customers do the talking

88% Recommend their online account**. Reevoo


Your tariff information

Frequently asked questions

What is a kWh?
What is the Tariff Comparison Rate (TCR)?
What happens if I change my payment method?

Compare tariffs

Our comparison tool allows you to clearly see how your rates are affected depending on:

  • The way you choose to pay.
  • The benefits and premiums of our fixed tariffs.
  • The discount applied if you choose to buy gas and electricity together.[1]

Compare now

Here are some of the benefits to being a British Gas customer:

Award winning service

Award winning service

British Gas was named the winner of the 'Best Utility Supplier' in the 2013 IMRG eCommerce awards for excellence, the UK's industry association for online retail.

Free smartphone App

Free smartphone App

It's simple to submit your meter readings, view your balance, track your energy usage, book an engineer visit and track the status of your appointment.

Direct Debit Dashboard

Direct Debit Dashboard

You can check the status of your plan, request a refund if you're in credit and change your payments.

Save with EnergySmart™

Save with EnergySmart™

Add EnergySmart™ and save up to £105[2] with accurate monthly billing.

Ready to make the switch?

It's easy to switch to British Gas

  • Compare tariffs
  • Get a quote
  • Personal Projection
  • Order your energy
  • We'll take care of the rest
Need more help?

Need more help?

If you have a question or need help choosing the best tariff for you, contact us.

Contact us

[1] Where you have both gas and electricity with us at the same property, you'll receive one Dual Fuel discount of £15 per year (including VAT). The discount will be continuously applied to your bill throughout your billing period if you use a credit meter or applied to your meter at least once a year if you use a prepayment meter. If you cancel this agreement (for example by switching to another energy supplier), you will receive a Dual Fuel discount for the number of days you have been with us during that one year period.

[2] Savings of up to £105 can be achieved by reducing consumption by 12% by using the EnergySmart™ online consumption hub, based on average annual consumption of 12,500 kWh for gas and 3,100 kWh for single rate electricity, paying by Monthly Direct Debit on our Standard tariff prices as at 27th August 2015, rounded average across all regions including VAT. Actual energy savings will vary depending on individual circumstances.

The Tariff Comparison Rate (TCR) is a single figure that represents the cost per kWh that a typical consumer would incur on this tariff. It is based on an assumed consumption level of 12,500 kWh for gas and 3,100 kWh for electricity and includes the unit rates and standing charges of the tariff, along with certain types of discounts and bundled products and services. It can be used as an approximate guide for comparing tariffs and is not an actual price. You can find the TCR of your current tariff on your bill or annual statement. Further explanation of the TCR can be found below.

Included in TCR calculation:

  • Payment method
  • Unit rate
  • Standing charge
  • Dual Fuel discount

Excluded from TCR calculation:

  • Exit fee
  • Late payment fee
  • Additional products & services (e.g. Gift cards and Nectar points)

** Based on 2,525 responses between 19/08/2014 & 18/11/2014.

88% of customers recommend their online account**. See below for more detail on how they rate it. Reevoo

Energy Online reviews verified by Reevoo

9,500 reviews

Reviews from: Sort by:
(7.9 out of 10)
Ease of account set-up
8.3
Ease of using account
8.3
Monitoring energy use
7.8
Leaving meter readings
8.6
Overall rating
7.9
Scores 7.9 out of 10 based on 9500 reviews
Show more score details
(10 out of 10)

Teresa

Great company. Very easy to access account and manage my own payments. If I have needed to contact the company direct they have always been helpful.
Published on: 24 August 2015
(1 out of 10)

DANIEL

southam
i have tel. b g about 6 times spoken to 6 different names &never had a reply in the specified 7 days,my gas & elec acc,s have been changed from quarterly to monthly without my consent , i'm still waiting !!!! I only know from my online account what is happening and have to manage changes myself,but would not trust B G operatives to do their job at their end
Published on: 23 August 2015

Hi Daniel, thanks for taking the time to leave a review. I'm sorry to hear about the problems you're having with your account at the moment. I'd be more than happy to look into this for you. Please email your details to twitter@britishgas.co.uk and include the reference - 001005263172 - in the subject line of the email. I'll make sure this is picked up for you. Thanks, Danny

(9 out of 10)

Julie

Nottingham
I welcome the refunds if you have overpaid and the variable change in direct debit.
Online account is easy to navigate with clear instructions and lots of information.
Easy to send meter readings online.
Published on: 21 August 2015
(9 out of 10)

Anthony

Edinburgh
Thanks for switching my Gas and Electricity from Fixed Price to Fix & Reward.
Is this the best tariff for me or do you have a better one,please advise,keep up
the good work.
Published on: 20 August 2015
(3 out of 10)

Sylvia

I preferred the old billing system. I don't like the credit/debit balance system. It isn't transparent and I don't trust its accuracy.
Published on: 19 August 2015

Hi Sylvia, I totally get you need to be confident info on your account's correct and I'll be happy to look into any concenrs you might have. If you'd like a hand, please just email your details to twitter@britishgas.co.uk, including the reference number 001013551909 in the subject heading. Cheers, Matt

(7 out of 10)

Hayden

Rushden
I have been a customer for some time now and would like to think that I am valued by this company. I am always looking for the best deals possible and think they can do more to retain their existing customer's to keep them. I like BG as they appear to be reliable and offer a good service, but as other providers become just as competitive or more in some cases it is becoming harder to justify staying with BG
Published on: 19 August 2015