Ways we’re helping
If you, or someone you know, needs help this winter, we have a range of support available
Money back on your bills
The Warm Home Discount Scheme is a 5 year programme introduced by the Government in April 2011. It’s administered by energy suppliers to provide rebates on the electricity bills of households that need it most in England, Scotland and Wales.
The scheme offers eligible customers a one-off rebate on their electricity bill each year. This winter the rebate will be £135 but we’ll be offering our qualifying customers an extra £20 off their electricity bill and £40 off their gas. This can take the total rebate for some customers to £195.
Free support for those in need
The British Gas Energy Trust
Is an independent charity that gives grants to help households with energy debts – and you don't need to be a British Gas customer to benefit. The trust can also give support with ‘further assistance payments’ for things such as appliances, boiler repairs or replacements, funeral expenses and other household debts.
Benefits Entitlement Check
We can help identify state benefits that might be available to you. We’ll arrange a call-back to give you a free benefit assessment and let you know which agencies may be able to give you further help.
We can also offer additional help for customers who are elderly, disabled or living with a long term illness.
For more information call free on 0800 107 4336.
Lines are open Monday – Friday 8am – 8pm and 8am – 6pm Saturday. Closed Bank Holidays. Calls are free from a BT landline, however charges from mobile phones and other networks may vary. Calls may be monitored and/or recorded for training purposes.
Free or part funded insulation
The Energy Companies Obligation (ECO) is the Government target given to all large energy providers to reduce carbon emissions by improving the energy efficiency of homes in Britain.
Depending on who you are, where you live or the type of property you live in, you could be eligible for free or part funded cavity or loft insulation.
It’s proven to reduce heat loss so less energy is used to heat your home, which will help save up to £180 a year with loft insulation and up to £140 a year with cavity wall insulation.
Energy savings for your home
The Green Deal is a new, government-backed initiative which helps make energy saving improvements to your home without having to pay all the costs in advance.
You pay back the cost of the improvements over time through your electricity bill and the energy savings after you’ve made the improvements should cover the repayment.
Personalised Tariff Check
Our Tariff Check is a personalised comparison (based on your energy usage) to show if you could save money on a different British Gas tariff.
Every six months we’ll let you know on your bill of by email if we’ve got a better tariff for you. Keep checking the ‘Can I save some money?’ section of your bill to see if you’re on our best deal.
 British Gas installs in mainland Great Britain only. Not all homes are suitable for insulation. Offer only applies to loft and cavity wall measures recommended by an appointed surveyor. Offer includes scaffolding and vents up to the value of £1,000 (for standard cavities) or £500 (for narrow or partially obstructed cavities), if you need more, you have the option to pay the extra. Tenants must seek landlord permission. Offer only applicable to residential properties and excludes all other properties including commercial or part commercial premises. The Offer is subject to availability and subject to change or withdrawal at any time. To be eligible, a member of the household must be on eligible benefits or live within certain geographic areas, see www.britishgas.co.uk/insulation-terms for details.
 Savings figure source www.energysavingtrust.org.uk/Energy-saving-assumptions. Actual savings depend on individual circumstances.