Scheme Year 4 now open from 1st May 2014.

What is the Warm Home Discount Scheme?

The Warm Home Discount (WHD) Scheme is a 5 year programme introduced by the Government in April 2011 and administered by energy suppliers to provide rebates on the electricity bills of households that need it most in England, Scotland, and Wales.

The Warm Home Discount Scheme (WHDS) offers eligible customers a one-off payment on their electricity bill. For Winter 2014/15, this will be £140.

The WHDS separates eligible households into two groups - the 'Core' group and the 'Broader' group.

Core group

Pension Credit customers who are automatically considered for the discount.

If you meet the following conditions, you do not need to do anything now to get your discount in 2014/2015. The Government will write to all those potentially eligible for the winter 2014/15 discount in autumn 2014.

You may qualify for this energy discount if on 12 July 2014 (the qualifying date) you are the named account holder or partner and:

  • Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit) OR
  • Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.

To find out more about the eligibility criteria, please visit this page: 

http://www.direct.gov.uk/en/Pensionsandretirementplanning/Benefits/BenefitsInRetirement/DG_185940

Broader group

Under the WHDS, suppliers have discretion over which households fall under their Broader group criteria. Each company has its own set of qualifying conditions.

British Gas uses a wide set of criteria in order to provide support to a greater number of households.

Who is eligible?

Broader group is open to existing customers who must continue to be in supply of their electricity with British Gas when the payments are made in Winter 2014/15 (which could be any time up to 31st March 2015).

In order to qualify for the Warm Home Discount you (account holder or partner) are required to meet the following criteria:

  • In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group).

OR

  • In receipt of one of the following means tested eligible benefits:[1]
  1. Income Support.
  2. Income based Jobseekers’ Allowance.
  3. Income related employment and support allowance (which includes a work related activity or support component).
  4. Universal Credit (low income elements).

And includes one of the following:

  1. Child element for children aged 5 or under.
  2. Disabled child element.

OR

  • Customer has a gross annual house hold income (HHI) of less than £16,010[2] and the account holder is living with mental or physical disability or illness,or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age.

OR

  • Customer has a gross annual house hold income (HHI) of less than £16,010[2] and spend 10% or more of household income on energy bills to heat the property.


Please note that we may ask you for documentary evidence to support your claim, as required by Scheme Guidelines.

If you think you may be eligible and wish to register

You can apply online at https://britishgaswarmhomediscount.com.

Or alternatively please contact

For our Prepayment Customers Contact: 0800 294 8604

For our Credit Customers Contact: 0800 072 8625

You will need to apply for the scheme each year in order to be considered for payment.

In order to complete a registration we will need details of all the benefits you are in receipt of and amounts, as well as any other household income. Please have this information to hand when you call.  

Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.

How does it work?

A one-off payment of £140 (inclusive of VAT) will be provided to customers as a payment credited to their electricity account during the Winter (and before 31st March 2015); subject to scheme criteria being met.

There will be no alternate methods of payment available.

Our Pay As You Go customers will receive the £140 credit on their electricity key or meter during the winter (and before 31st March 2015).

[1] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[2] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).