Warm home discount

Giving support to customers with a one-off electricity payment of £140.

What is the Warm Home Discount scheme?

The Warm Home Discount scheme (WHDS) offers a one off payment of £140 (inclusive of VAT) towards the electricity bills of households that need it most in England, Scotland and Wales.

The scheme is a 5-year programme introduced by the Government in April 2011 and administered by energy suppliers. The discount is provided to eligible customers as a payment credited to their electricity account, or as a £140 credit on their electricity key or meter, during the winter.

Apply online now

Credit customers can call us on:

0800 072 8625

Pay as you go customers please call:

0800 294 8604

Lines are open: Mon-Thurs: 8am-6pm, Fri: 8am-5pm, Sat-Sun: Closed.

Eligible households and how to claim

The WHDS separates eligible households into two groups - the 'Core' group and the 'Broader' group.

If you are Pension credit customers you will be automatically considered for the discount and the Government will write to those who are potentially eligible for the winter 2015/2016 discount in autumn 2015.

You may qualify for this energy discount if you are the named or partner account holder on 12 July 2015 (the qualifying date) and you:

  • Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit) OR
  • Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.

If you meet the following conditions, you do not need to do anything now to get your discount in 2015/2016.

To find out more about the eligibility criteria, please visit this page:
https://www.gov.uk/the-warm-home-discount-scheme

Broader group is existing British Gas customers who must continue to be in supply of their electricity with British Gas when the payments are made in winter 2015/2016 (any time up to 31st March 2016).

To qualify you must be the account holder or partner account holder and are required to meet one of the following criteria:

  • In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group).
  • In receipt of one of the following means tested eligible benefits:[1]
    1. Income Support.
    2. Income based Jobseekers’ Allowance.
    3. Income related employment and support allowance (which includes a work related activity or support component).
    4. Universal Credit (low income elements).

    And includes one of the following:

    1. Child element for children aged 5 or under.
    2. Disabled child element.
    3. Limited capability for work element.
  • Be a customer with a gross annual household income (HHI) of less than £16,190[2] and the account holder is living with mental or physical disability or illness, or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age.
  • Be a customer with a gross annual household income (HHI) of less than £16,190[2] and spend 10% or more of household income on energy bills to heat the property.

Please note that we may ask you for documentary evidence to support your claim, as required by Scheme Guidelines.

If you think you may be eligible and wish to register

Apply online now

Credit customers can call us on:

0800 072 8625

Pay as you go customers please call:

0800 294 8604

Lines are open: Mon-Thurs: 8am-6pm, Fri: 8am-5pm, Sat-Sun: Closed.


Warm Home Discount - need to know

  • You will need to apply for the scheme each year in order to be considered for payment.
  • In order to complete a registration we will need details of all the benefits you receive and amounts, as well as any other household income. Please have this information when you call us.
  • Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines

Other ways we can help

Gas & Electricity

We offer 4 different tariffs that have different features to best suit your needs.

Get a quote

Free insulation

Even if you don't qualify for the Warm Home Discount your home may still be eligible to receive free insulation which could save you hundreds on your energy bills

Find out more about free insulation

[1] Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.

[2] Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance, and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).