Here to help

At British Gas, we are committed to providing the best service possible to our customers, especially those with specific requirements. Our Here to Help services are part of that special commitment. Supporting those most in need, and contributing to developing communities, is crucial to making a difference during these difficult economic times.

What are the benefits?

• Password scheme for added security - only genuine British Gas representatives visiting your home will be able to identify themselves with this pre-arranged password
• Specially designed appliance controls and adaptors - for customers with dexterity or visual impairment
• Advice booklets - all available in a specified alternative format such as large print, Braille or cassette
• Talking bill service; enlarged bills; Braille bills - if you receive your bill in an alternative format such as large print or Braille, you will also receive a quarterly tape - 'Newslink' - providing information on the products and services offered to British Gas customers
• Free yearly gas safety check - you can receive a Free Gas Safety Check if:
       - You live alone and are aged over 60, disabled, or chronically sick
       - You live with others, and all household occupants are aged over
         60 and/or disabled and/or chronically sick;
       - A child under the age of 5 lives in your household
• Moving your gas and/or electricity meters - It's important that you can read your meter easily. So if you have a physical condition that makes it difficult for you to reach your meter, we may be able to move it to somewhere better.
• The nominee scheme - your gas and/or electricity bills can be sent to nominated person of your choice

[1] Lines open Monday - Friday 0900 - 1700. Calls may be monitored and/or recorded for quality assurance.

0800 numbers are free for BT customers. 0845 numbers are charged at no more than 4 pence per minute for BT customers. Charges from mobile phones and other networks may vary.