Save up to £150 a year on your energy bills

For complete peace of mind, Hive Active Heating™ comes with professional installation by one of our British Gas engineers.

Once you order Hive Active Heating™ we will find a date and time convenient to you to book in your engineer installation. On the day our engineer will also call ahead to let you know they are on their way. Installation takes around 90 minutes and then you will be one step closer to controlling your heating from anywhere, anytime.

  • A home visit from our professional engineers at time to suit you.
  • An upgrade of your heating controls to a modern wireless thermostat.
  • Your hub and online account set up.


To make sure our engineers can install Hive Active Heating™ there are a few things which we will need to ensure you have:

Gas central heating system

Gas central heating system

Hive Active Heating™ works with 99% of the UK's gas boilers.

Hive Active Heating™ has been designed for traditional central heating systems, multiple thermostats, often termed multi-zone heating are not supported at the moment.

A boiler in full working order

A boiler in full working order

Before our engineer comes to install your Hive Active Heating™ you will need to ensure your boiler is in full working order.

An existing broadband connection

An existing broadband connection

An existing "always-on" broadband service in your home is crucial for the system to function properly. Your broadband service should have a minimum download speed of 256Kbps.

A row of Ethernet (network) ports are found at the rear of most broadband router modems. Check that one of these is free and available to use with your Hive Active Heating™ hub.

An extra power supply

An extra power supply

You will need an available power supply socket close to your existing broadband router. Your Hive Active Heating™ hub requires power to maintain a connection.

A mobile and an up to date web browser

A mobile and an up to date web browser

Hive Active Heating™ works at its best on an android or iOS mobile as you can download our free clever interactive app from the Apple app store or Google play store. But don’t worry if you do not have a smart phone you can still use text messages to control your heating.

To make sure you get the best experience using our Hive Active Heating™ dashboard you will need to make sure that you have the latest version of one of these browsers: Google Chrome, Internet Explorer, Safari or Mozilla Firefox.

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How it works

Connect using your existing broadband connection.

Find out more