If you already have a HomeCare® agreement with us you can manage your account online, view your product details, change payment details and book an engineer.

Don't want an online account?
Call the customer helpline on 0845 736 5100
or to book an engineer on 0845 950 0400.

If you are an existing Home Emergency or Water Supply Pipe Customer and you need to contact us, please:

Call the customer helpline on 0800 294 8320^*
or to book an engineer call 0800 294 9518.
^*(Lines open 9-5pm Mon - Sat)

You can book your annual service for your HomeCare^® contract online once it is due.

If you would like to add additional cover products or change which product(s) you currently have you can do it online now:

Or call us on 0845 736 5100.

To ensure that you continue to benefit from HomeCare^® when you move home, please click on the link below and let us know when and where you are moving. This will enable us to transfer your agreement swiftly.

• Transfer my HomeCare^® agreement

Gas Emergency Services