Existing customer?
Existing care customer?
If you already have a service contract with us you can manage your account online, view your product details, change payment details and book an engineer.
Don't want an online account?
Call the customer helpline on 0845 736 5100
or to book an engineer on 0845 950 0400.
Insurance / Home Emergency / Water Supply Pipe Customer
If you are an existing Insurance or Home Emergency or Water Supply Pipe Customer and you need to contact us, please:
Call the customer helpline on 0800 294 8320*
or to book an engineer call 0800 294 9518.
*(Lines open 9-5pm Mon - Sat)
Book an Annual Service Visit
You can book your annual service for your HomeCare® contract online once it is due.
Want to change product(s)?
If you would like to add additional care products or change which product(s) you currently have you can do it online now:
Or call us on 0845 736 5100.
Moving Home
To ensure that you continue to benefit from HomeCare® when you move home, please click on the link below and let us know when and where you are moving. This will enable us to transfer your agreement swiftly.
Transfer my HomeCare® agreementEmergency?
Gas Emergency Services
0800 111 999 (24 Hours)
Notes:
British Gas Services Limited is authorised and regulated by the Financial Services Authority for its insurance mediation activities.
Your call may be recorded and/or monitored for quality assurance and compliance purposes.
