Terms & conditions
Your involvement in the Feed-in Tariff scheme
1. Information about your eligibility for FiT payments
1.1 To receive FiT payments you must meet the criteria set down by the UK government in relation to the Feed-in Tariff scheme. You must confirm that you meet these criteria at the start of this contract and then once every year while the contract is in force. We will contact you when you need to repeat your confirmation.
1.2 At the start of this contract we will ask you for details about your generating equipment, your premises and other information relating to your involvement in the Feed-in Tariff scheme. We will record this information and send a copy of it to you. The document we send you will also confirm:
- the date from which you will receive FiT payments from us (which may be a date before the start date of this contract);
- the total period for which you can receive FiT payments under the Feed-in Tariff scheme; and
- any other information that Ofgem tell us we have to record for you in relation to the Feed-in Tariff scheme.
1.3 You confirm that you qualify to receive FiT payments from us because:
- the information you have given us about the generating equipment, the premises and your involvement in the Feed-in Tariff scheme is correct and we have accurately recorded it in the document we have given to you as described in clause 1.2;
- Ofgem has confirmed that the premises at which the generating equipment is installed is a single site for the purpose of the Feed-in Tariff scheme;
- you own the generating equipment;
- the generating equipment is either:
(i) certified under the Microgeneration Certification Scheme; or
(ii) accredited under the Renewables Obligation Order 2009 or the Renewables Obligation (Scotland) Order 2009;
- approved meters have been installed that will measure the electricity produced and (if needed) exported by the generating equipment;
- the generating equipment is not registered with any other electricity supplier for the purposes of receiving FiT payments;
- you are not claiming certificates issued under the Renewables Obligation Order 2009 for the generating equipment; and
- you have not received any grant funding from a public authority to install the generating equipment if that grant funding was provided:
(i) before 1 April 2010 but for generating equipment commissioned:
A. before 15 July 2009; or
B. on or after 15 July 2009 and before 31 March 2010; or
(ii) before 1 July 2011 for generating equipment commissioned before 1 October 2011,
and the combined amount of grant funding that you have received from public authorities (including but not limited to any grants relating to the generating equipment) together with your expected FiT payments within the next three years is not expected to be more than €200,000, unless:
(i) you have repaid that grant funding in full; or (ii) Ofgem has confirmed that you still qualify to receive FiT payments
1.4 If you are a new customer registering for FiT Payments after 1 April 2012, the amount of FiT Payments we pay you will depend on the energy-efficiency rating of your premises. If the energy-efficiency rating of your premises is within bands A to D, you will receive the higher rate FiT payments. If the energy-efficiency rating of your premises is below band D, you will still receive FiT payments, but at the lower rate. If you do not give us a copy of the existing energy-performance certificate relating to your premises at the time of application, we will automatically treat you as on the lower rate.
1.5 If you do not own the generating equipment, you may still qualify to receive FiT payments if the right to receive them has been transferred to you. The terms and conditions of this contract will still apply to you if you receive FiT payments from us, even if you do not own the generating equipment.
1.6 If you do not have the information you need to be able to keep to these terms and conditions, you must get it from the person who owns the generating equipment. If you do not own or use the premises, you must make arrangements with the owner or user to make sure that you can keep to these terms and conditions.
1.7 If the generating equipment is not connected to the electricity network, Ofgem will decide whether or not the generating equipment qualifies to take part in the Feed-in Tariff scheme. If Ofgem decides that the generating equipment does qualify even though it is not connected to the electricity network, when you sign this contract you are making the following declaration (the wording is set by Ofgem): "I hereby declare that it is my intention to use any and all electricity generated by the generating equipment and that I fully understand that any electricity generated but not so used will not be eligible for FiT payments."
1.8 We will upload the information you give us to the central register. You must make sure that this information is correct. If you believe that the information in the central register is or may not be correct, you must tell us straight away.
2. Changes to your information and eligibility
2.1 If your circumstances or any of the information you have given us about yourself, the premises or the generating equipment change, this might affect whether you qualify for FiT payments.
You must tell us straight away if your information or circumstances change. You must also give us meter readings on the date of each change.
2.2 You must also tell us and Ofgem straight away if the combined amount of grant funding that you have received from public authorities (including any grants relating to the generating equipment) together with your actual or expected FiT payments within the next three years will be or are expected to be more than €200,000.
2.3 You will not receive FiT payments if:
- you do not meet the conditions in clause 1 at the start of this contract;
- your situation changes and you no longer meet the conditions in clause 1;
- you do not provide the confirmation we need under clause 1 or you do not repeat it when needed; or
- the generating equipment has been suspended from the central register.
2.4 When you tell us about a change to your information or circumstances, we may need to update the central register for you. Any changes you tell us about will apply from the date on which Ofgem accept the changes we make to the central register. We will tell you once the central register has been amended to reflect your changes.
2.5 If you do not tell us about any change to the information you have given and the change is later discovered, we will tell Ofgem and they may take appropriate action. We may also suspend your FiT payments.
2.6 If we find that any of the information which you have given us is not correct:
- (this contract may be void and we may suspend or remove the registration of the generating equipment on the central register; and
- we may reduce or withhold FiT payments or you may have to repay FiT payments to us.
2.7 If you sell the premises or the generating equipment or if the generating equipment is altered in any way (including any extensions or additions), you must:
- tell us straight away; and
- provide meter readings on the date of the sale or the date the alterations were made. If you do not provide these meter readings, you may not receive the correct amount of FiT payments.
2.8 If you want to keep the right to receive the FiT payments after you have moved out of the premises or sold the generating equipment, you must agree this with the new owner or occupier of the premises or the new owner of the generating equipment and send us proof of that agreement. It will still be your responsibility to make sure that they give us readings from the meters in line with these terms and conditions and that you (and the generating equipment) still meet the other terms and conditions.
2.9 If you want us to pay the FiT payments to someone other than you, you must tell us and provide all of the details we will need to do so. Important information includes their name, address, contact phone number, bank account details and VAT number (if they are registered for VAT). You must also provide readings from your meters on the date from which you want us to start making FiT payments to the new person. If you tell us that you want us to pay the FiT payments to someone else and we need more information from you, we will tell you. We will not start making FiT payments to someone else until we have all the information we need. You must make sure that the new person is aware of these terms and conditions.
2.10 If your details or circumstances change or if Ofgem make changes to your entry in the central register, we may need to update the document we provided under clause 1.2. If this happens, we will send you the updated version.
3. Meters, meter readings and access to the generating equipment
3.1 You must give us accurate readings from the meters at the start of the contract and then every three months for the rest of this contract. You may provide these meter readings to us over the phone. If we can accept meter readings by another method, we will tell you.
3.2 If you do not give us a reading from the generation meter for any three-month period, you will not receive any FiT payments relating to that period until you have given us an appropriate reading.
3.3 If the generating equipment uses an export meter and you do not give us a reading from the export meter for any three-month period, you will not receive an export payment for that period until you have given us an appropriate reading.
3.4 Ofgem say we must inspect the meters at least once every two years. However, we may inspect them more often than this. You must make sure that we can get to the meters to inspect them. Unless we specifically agree with you in writing, neither of the meters is our property and we are not responsible for any faults in them or for fitting them (including the meter boxes).
3.5 You must allow us (or our representative) access to the premises to inspect and take our own readings from the meters and to make sure that the information you have given us is correct. We will generally tell you beforehand if we (or our representative) will be visiting but we may not warn you if we have good reason not to, for example if we suspect you have tampered with the meters.
3.6 If you refuse to allow us access to your premises, we will be entitled to withhold FiT payments until you give us access to the premises.
4.1 In your application to receive FiT payments from us you must tell us whether you want to receive export payments as well as generation payments. You cannot receive export payments if the generating equipment is not connected to the electricity network.
4.2 Once you have decided whether or not to receive export payments, you cannot change that decision until the first anniversary of the date you signed this contract. After that date you may change your decision at any time. However, you cannot change it more than once in any 12 month period. If you want to change your decision, you must tell us.
4.3 You must check whether or not your generating equipment uses an export meter as this will help us decide how we will work out your export payments.
4.4 If your generating equipment has an export meter, we will work out your export payments using meter readings from the export meter. You must give us accurate readings from the export meter every three months from the start of this contract. You do not need to provide readings from the export meter if you have told us that you do not want to receive export payments.
4.5 If your generating equipment does not have an export meter, you will only receive export payments if the generating equipment:
- is connected to the electricity network; and
- has an installed capacity of less than 30 kilowatts (kW).
4.6 If you are entitled to receive export payments without an export meter, we will work out the amount of your export payments in line with rules set out by the UK Government. For the period to 31 March 2011, the UK Government has decided that certain percentages of electricity generated will automatically be treated as having been exported to the electricity network for the purposes of working out export payments. These percentages are currently:
- 50% of all electricity created from anaerobic digestion, solar photovoltaic, wind or micro-combined heat and power sources; and
- 75% of all electricity generated by hydro generating stations.
The UK Government may change this method of working out the percentages. If this happens, we will tell you in your next payment statement.
Our involvement in the Feed-in Tariff scheme
5. Our prices and payment
5.1 We will work out FiT payments based on the information held on the central register and the meter readings you provide for each period of three months.
5.2 The price we will pay you for the electricity generated by the generating equipment is set out in the list of our current prices for the Feed-in Tariff scheme. You can find this on our website at www.britishgas.co.uk. These prices may change. If this happens, we will tell you about any changes in your next payment statement.
5.3 We will only make FiT payments to you once you have returned the signed contract to us and the generating equipment has been registered on the central register. We will work out the first FiT payment that we make from the meter readings you gave at the start of this contract and for the first period of three months since the start of this contract. If we need to pay you any FiT payments for the period before your generating equipment was registered on the central register (for example, from the date of your application), we will take account of this in working out your first FiT payment.
5.4 We will only make FiT payments once in any three-month period. It may take us up to 30 working days to process FiT payments after receiving your meter readings but we will try to make the payments as promptly as possible.
5.5 If Ofgem tells us that you have been suspended or removed from the central register or the generating equipment has been suspended or removed from the central register, we will stop making FiT payments until Ofgem tells us that we may start again.
5.6 We may reduce or withhold money from FiT payments or you may have to repay them to us if you or we have made a mistake, if Ofgem have made a mistake or if Ofgem reasonably decide that you have abused the Feed-in Tariff scheme.
5.7 If you think there is a problem with a FiT payment, you must tell us as soon as possible and we will work with you to sort out the issue.
6. Our responsibility for loss or damage
6.1 We accept full legal responsibility if we or our agents kill or injure somebody (or cause somebody to be killed or injured) because we or they have been negligent or if we act fraudulently.
6.2 If you suffer any other type of loss or damage, we will limit our responsibility to you to £1,000,000 (one million pounds) for each event that causes you loss. Or, if there are a number of connected events that cause you loss, our responsibility will be limited to £1,000,000 (one million pounds) in total for these connected events.
6.3 We will not, under any circumstances, be responsible for: (a) any financial loss or damage, for example loss of profit, income, business, contract or goodwill; or (b) any loss which, when we made this contract with you, we would not reasonably have expected would happen even if we, our employees, sub-contractors or agents did not follow these terms and conditions.
6.4 Each part of this clause 6 applies separately. If a court or other authority tells us we cannot rely on a certain part, the other parts will still apply.
7. Our commitments to you
7.1 We will carry out our duties under the Feed-in Tariff scheme efficiently and promptly.
7.2 We will not ask you to do anything more to receive FiT payments from us than is shown in the rules of the Feed-in Tariff scheme unless Ofgem tell us to.
7.3 If you buy any products or services from us, the amount you need to pay will not be affected because you:
- choose us as your provider of FiT payments; or
- choose to receive FiT payments from someone else.
7.4 The amount of FiT payments that we pay you will not be affected because you choose to switch your energy supplier (either for gas or electricity or for both) to us or away from us.
8. Using personal information
8.1 We, our agents and Ofgem may use your information for the purpose of handling your involvement in the Feed-in Tariff scheme and reporting on and auditing the Feed-in Tariff scheme.
8.2 We, our agents and certain partners may use your information to:
- provide you with the services you have asked for (which may include loyalty and incentive schemes) we may run;
- offer you accounts, services and products from us or our partners (to help us make these offers, we may use an automated scoring system, which also uses information from credit-reference agencies, as well as other companies);
- help run and contact you about improving the way we run, any accounts, services and products we have provided before, now or in the future;
- create statistics, test computer systems, analyse customer information, create profiles and create marketing opportunities (including using information about your generating equipment and the electricity you generate);
- (help prevent, collect and detect debts, fraud and loss;
- help train our staff; and
- contact you in any way (including by email, phone, text or multimedia message or other forms of electronic communications (such as a message through your smart meter) or by visiting you) about products and services we and our selected partners are offering. If you would prefer not to be contacted about products and services we and our partners are offering, you must tell us.
8.3 We may monitor and record any communications we have with you, including phone conversations and emails to make sure we are providing a good service and meeting our regulatory and legal responsibilities.
8.4 When we contact you, we may use any information we hold about you to do so. This means that we may contact you by email, phone, text message, other forms of electronic communications (such as using smart meters) or by visiting you. If we are contacting you to tell you about any offers, we will, as far as possible, do this in line with how you have told us you would prefer to receive marketing information (your recorded marketing preferences). You can ask us not to send you any information on our offers at any time by contacting us and giving us your account details.
8.5 We may allow other people and organisations to use information we hold about you (including other Centrica Group companies such as those using the British Gas, Scottish Gas and Dyno Group brands):
- to provide services you have asked for, which may include providing information to members of your family or household, anyone acting on your behalf or other people who may be interested (such as landlords or letting agents);
- if we have been asked (for example by Ofgem or a lawyer) to provide information for legal or regulatory purposes;
- as part of current or future legal action;
- to help prevent, detect and collect debt, fraud, or loss (for example by giving this information to a credit-reference agency);
- as part of government data-sharing initiatives, for example, those designed to help stop fuel poverty (where people cannot afford to pay for heating and electricity);
- if you hold an insurance policy with us, to pass information to an insurer to manage your insurance policy (including underwriting and claims, to help develop new services and to assess financial and insurance risk);
- as part of the process of selling one or more of our businesses. These other people or organisations that we share your information with may be based overseas and outside the European Economic Area. As a result, your information may be transferred to countries that do not have the same standards or protection for personal information as the UK. However, the way we collect, store and use your personal data will continue to be governed by this privacy statement.
8.6 If we suspect someone has committed fraud or provided misleading information (including if we suspect the generating equipment or the meters have been tampered with, the energy supply has been diverted from the generating equipment or disconnected from the electricity network without you telling us), we will record these details on your account record. We may share this information with Ofgem and other people who are interested (such as other energy suppliers, landlords and housing associations). We may use this information to make decisions about you, your character, how likely we think you are able to pay for any goods or services that you want to buy from us in future and the terms and conditions that we can offer you for those goods or services. This may include recording sensitive personal information such as criminal offences you have been accused of.
8.7 If you are switching to British Gas from another provider of FiT payments, you agree that we can ask your previous supplier for information that will allow us to take over providing your FiT payments, such as information about meter readings and equipment or any amounts you owe your previous supplier under the Feed-in Tariff scheme. You agree that we can provide information we hold about you (such as information about meter readings, equipment or money you owe us) to your new supplier of FiT payments so they can start paying you.
8.8 If we believe that you (or a member of your household) need extra care (for example, because of your age, health, disability or financial circumstances), we may record this in the information we hold about you. We may use this information to help avoid interruptions to the supply of electricity or gas (or both) which you use. We may share your information with:
- social services, charities, health-care and other support organisations, if we believe that they may be able to help you, or the other members of your household, by making sure there is a gas or electricity supply to your home;
- other energy suppliers if we believe you are considering changing supplier (we assess which customers need extra care and record and share this information in line with the Energy Retail Association 'safety net procedures'); and
- the relevant gas transporter, metering agents or network operator.
8.9 If you owe us money under this contract or if we are asked to do so (for example by Ofgem), we may check your details with one or more credit-reference and fraud-prevention agencies. If you would like more information about how we and the credit-reference and fraud-prevention agencies will use your information, you can find full details at www.britishgas.co.uk/termsandconditions. Or, phone us on 0800 048 0202 and we will send you a leaflet.
8.10 If you give us information on behalf of someone else, you confirm you have given them the information set out in this document and that they have given permission for us to use their personal information in the way we have described. If you give us sensitive information about yourself or other people (such as health details or details of any criminal convictions of members of your household), you agree (and confirm that the person the information is about has agreed) that we can use this information in the way set out in this document.
8.11 You are entitled to have a copy of the information we hold about you, and to have any inaccurate information corrected. We may charge you a small fee for providing a copy of any information we hold about you. For more information, please contact our Privacy Team at:
30 The Causeway Staines
Middlesex TW18 3BY
Or, you can e-mail: CentricaDataProtection@Centrica.com
If you have any questions, comments or complaints, please tell us as soon as possible. We will work with you to sort out your complaint. However, if we cannot sort out the complaint, we will follow the dispute-resolution procedure relating to the Feed-in Tariff scheme. You can find out details at: http://www.decc.gov.uk/en/content/cms/what_we_do/uk_supply/energy_mix/renewable/feedin_tariff/feedin_tariff.aspx
10.1 You may need to contact us about these terms and conditions, for example if your circumstances or information change, if you are moving house or have sold the generating equipment or if you want someone else to receive your FiT payments.
10.2 If you need to contact us for any reason, you may do so by phoning 0800 072 8283, or by email on firstname.lastname@example.org or by writing to us at Feed-in Tariff, British Gas, 97 Talbot Road, Manchester M16 0TW.
10.3 In certain circumstances we may need you to confirm in writing what you have told us, for example if you have told us that you want someone else to receive your FiT payments. If this is the case, we will tell you at the time.
10.4 We will be entitled to rely on and act on what you have told us if:
- (a) you sent us a letter or document and your signature appears on the letter or document;
- (b) we have received an email from the email address you included on your Feed-in Tariff scheme application form and that email clearly quotes the password you have set-up on your Feed-in Tariff account with us or, if you don't have a password, we have called you to confirm that you sent the email; or
- (c) you have told us over the phone and we have satisfied ourselves that we are talking to you (having asked you to confirm your password, if you have set one up on your Feed-in Tariff account, and carried out our usual checks to confirm your identity).
10.5 If we rely on and act on a notice from you asking us to make future FiT payments to someone other than you, we will not be responsible if there is any dispute about the person to whom the FiT payments should have been made.
General terms and conditions of this contract 11.
Changing or ending this contract
11.1 We can change the terms of this contract at any time and we will make the changes available online at www.britishgas.co.uk. We will tell you 30 working days before a change will begin to apply.
11.2 You may end this contract for any reason. If you want to end this contract, you must tell us. We may ask you to explain why you want to end the contract so that we make sure we have the correct information. For example, if you are ending the contract:
- because you are selling the premises or the generating equipment, you must tell us the date on which the sale will take place and the name of the person to whom you are selling;
- because you want to receive FiT payments from any other electricity supplier, you must tell us the identity of the other electricity supplier so that we can help you and the new electricity supplier while we move your FiT payments; and
- for any other reason, you must tell us the date that you want to leave the Feed-in Tariff scheme.
11.3 If you tell us that you want to end this contract, you must give us a final reading from your meters. We will use these meter readings to finalise and close your account with us in relation to the Feed-in Tariff scheme.
11.4 We may end this contract immediately if Ofgem have:
- decided that you have been involved in abusing the Feed-in Tariff scheme and have noted this fact in the central register;
- suspended you (or the generating equipment) from the central register; or
- decided that this contract may or should be ended. We may also end this contract immediately if we no longer have the relevant licence from Ofgem to supply electricity and take part in the Feed-in Tariff scheme. If we end this contract for any of these reasons, we will tell you.
11.5 If you have told us (or we have told you) that this contract is ending, the contract will end on the date on which the central register is updated to reflect this.
11.6 If this contract ends for any reason, neither of us will lose any rights we already have (for example to claim any money that is owed at the end of the contract).
12. Other terms and conditions
12.1 The laws of England and Wales or Scotland apply to this contract, depending on where the generating equipment is based.
12.2 If, at any time, you do not keep to any part of this contract and we do not respond, this does not mean that we will not take action in the future.
12.3 If a court or other authority (such as Ofgem) tells us a part of this contract is not valid, the rest of the contract will not be affected.
In this contract, when the following words are shown in bold they have the meanings shown below.
central register – the register kept and maintained by Ofgem which records details of generating equipment registered under the Feed-in Tariff scheme.
electricity network – an electricity distribution system or transmission system regulated by Ofgem.
export meter – the meter and equipment for measuring electricity exported to the electricity network by the generating equipment. export payments – payments made for electricity generated by the generating equipment which is exported to the electricity network.
Feed-in Tariff scheme – the scheme set out in the Feed-in Tariffs (Specified Maximum Capacity and Functions) Order 2010. FiT payments – payments made under the Feed-in Tariff scheme, which is the total of the generation payments and the export payments (if any).
generating equipment – whichever one of the following is installed at the premises:
(a) equipment which has an installed electrical capacity of 5 megawatts (MW) or less which generates electricity from:
- anaerobic digestion;
- solar photovoltaic power;
- wind power; or
- hydro (water) power; or
b) equipment which has an installed electrical capacity of 2 kilowatts (kW) or less which generates electricity from a combined heat and power source and which Ofgem has agreed to accept within the Feed-in Tariff scheme.
generation meter – the meter and equipment for measuring electricity generated by your generating equipment.
generation payments – payments made under the Feed-in Tariff scheme for electricity generated by the generating equipment.meters – the generation meter and, if you have one, the export meter. Ofgem – the Office of Gas and Electricity Markets, who regulate the gas and electricity markets in Great Britain. premises – the property on or at which the generating equipment is installed.
Ofgem – the Office of Gas and Electricity Markets, who regulate the gas and electricity markets in Great Britain.
premises – the property on or at which the generating equipment is installed.