Smart meters

Helping you save money by seeing how much energy you're using.

Get smart meters

What are smart meters?

Smart meters are gas and electricity meters a bit like those you have now, but the big difference is the way they work.

They’ll automatically send us your meter readings, so you don’t have to. Smart meters also come with a smart energy monitor that shows you how much energy you’re using in pounds and pence, instantly. And you'll be able to log on to our interactive online tool for a breakdown of your usage.

We are trialling smart meters for Pay As You Go customers. With Smart Pay As You Go, you can top up anywhere using our App, online or over the phone and view your balance on your handy smart energy monitor.

Find out more about Smart Pay As You Go

They're part of the government's plan to reduce carbon emissions.

Smart meters will make it easier for homes around the country to save energy. Plus they can help us be more energy efficient in the way we generate power. And you can get upgraded to smart meters for free.

Get smart meters

Feel the benefits of smart meters

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Be in control of how much energy you’re using. See how much it costs to boil the kettle and do the weekly wash.

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Never have to read your meter again – smart meters automatically send meter readings to us.

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Expect accurate bills every time – no more estimated ones.

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Understand your usage better than ever before with our interactive online tool.

Getting smart meters in your home

Everyone will be offered smart meters by 2020.

We’re rolling out smart meters now – but with about ten million customers, we can’t fit them in one go. 

You can use our quick questionnaire to check if you're eligible to get smart meters now. But don't worry, if you're not you can join the waiting list and we'll contact you as soon as we can fit your smart meters.

All we ask is that you have both your gas and electricity with us. If you don't it's easy to switch to us.

 Check my eligibility

What happens on the day?

Your smart meter appointment.

On the day:

  • Your Smart Energy Expert will call you when they’re on their way.
  • The appointment will last about two and a half hours.
  • We’ll need to turn off your power – but not for long.
  • Once your smart meters have been fitted, we’ll show you how to use your smart energy monitor.

You’ll be able to start making savings straightaway – that’s all there is to it.

Get smart meters

Smart energy monitors

Smart meters come with a smart energy monitor to keep an eye on your spending and energy use

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"It is great that you can view your energy usage over the day and can see where the peaks are and work out what they relate to”
Kate, London

Traffic lights indicate how much electricity you're using and a flame tells you about your gas usage, so you can react instantly. It can be put anywhere around your home. You choose where.

How smart meters work

See your energy differently

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Smart meters take accurate meter readings of your energy usage every half hour, daily or once a month. It’s up to you.

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These readings are automatically sent to British Gas using wireless technology similar to a mobile phone.

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You'll receive an accurate energy bill without having to submit meter readings.

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You can view your usage on your smart energy monitor and in more detail online with our interactive tool.

Our interactive online tool gives you a unique insight into your energy use.

You'll be able to:

  • Track your energy use by day, week, month and year.
  • See how you’re doing compared to the family next door.
  • Get personalised tips on how to save energy and money around your home.
  • See how much you’re likely to spend on things like cooking the Sunday roast.

And, the more you tell us about your home, the more personalised the tips and advice you get will be.

Go to my energy

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"I like the fact that at any time I can go on, log onto my account, and I can see... how much gas I am using, how much it is costing me, and I like that I can monitor it day by day.”
Debra, Wednesbury

Learn more about smart meters

What is a smart meter

What happens on the day of the smart meter upgrade?

What will smart meters do for me?

How do I get smart meters?

We're here to help

Frequently asked questions

Q. Will I get new smart meters for both gas and electricity?

A: Yes. To get the full benefits of smart, we're replacing all meters. You'll only need one smart energy monitor as it will display both gas and electricity usage and show you an indication of what these fuels are costing you.

Q. Do I have to pay for my smart meter?

A: No. We're installing smart meters and smart energy monitors as part of a free, nationwide upgrade for all our customers. Under current arrangements you pay for existing meters through energy bills, it will be the same for smart meters.

Q. Will I be on a different tariff when I get my smart meters?

A: No. Smart is available on our existing tariffs. Though we will be introducing some innovative smart meter specific tariffs in the future, so look out for those.

Get smart meters

British Gas is a signatory to the Smart Metering Installation Code of Practice (SMICoP) published by the Department of Energy and Climate Change.