Warm Home Discount Scheme
Like other energy suppliers we are reaching the limit of customers we are able to help this year and the scheme may be closing soon.
What is the Warm Home Discount Scheme?
The Warm Home Discount (WHD) Scheme is a 5 year programme introduced by the Government in April 2011 and administered by energy suppliers to provide rebates on the electricity bills of households that need it most in England, Scotland, and Wales.
The Warm Home Discount Scheme (WHDS) offers eligible customers a one-off payment on their electricity bill. For Winter 2015/16, this will be £140.
The WHDS separates eligible households into two groups - the 'Core' group and the 'Broader' group.
Pension Credit customers who are automatically considered for the discount.
If you meet the following conditions, you do not need to do anything now to get your discount in 2015/2016. The Government will write to all those potentially eligible for the winter 2015/16 discount in autumn 2015.
You may qualify for this energy discount if on the 12th July 2015 (the qualifying date) you are the named account holder or partner and:
- Receive only the Guarantee Credit element of Pension Credit (without receiving the Savings Credit) OR
- Receive the Guarantee Credit element of Pension Credit as well as the Savings Credit.
To find out more about the eligibility criteria, please visit this page:
Under the WHDS, suppliers have discretion over which households fall under their Broader group criteria. Each company has its own set of qualifying conditions.
British Gas uses a wide set of criteria in order to provide support to a greater number of households.
Who is eligible?
Broader group is open to existing customers who must continue to be in supply of their electricity with British Gas when the payments are made in Winter 2015/16 (which could be any time up to 31st March 2016).
In order to qualify for the Warm Home Discount you (account holder or partner) are required to meet the following criteria:
- In receipt of the Savings or Guarantee & Savings element of the State Pension Credit (unless already qualifying as part of Core Group).
- In receipt of one of the following means tested eligible benefits:
- Income Support.
- Income based Jobseekers’ Allowance.
- Income related employment and support allowance (which includes a work related activity or support component).
- Universal Credit (low income elements).
And includes one of the following:
- Child element for children aged 5 or under.
- Disabled child element.
- Limited capability for work element.
- Customer has a gross annual house hold income (HHI) of less than £16,190 and the account holder is living with mental or physical disability or illness,or there is vulnerability within the home (children living in the house aged 5 or under) or of pensionable age.
- Customer has a gross annual house hold income (HHI) of less than £16,190 and spend 10% or more of household income on energy bills to heat the property.
Please note that we may ask you for documentary evidence to support your claim, as required by Scheme Guidelines.
If you think you may be eligible and wish to register:
You can apply online at https://britishgaswarmhomediscount.com.
Or alternatively please contact
For our Prepayment Customers Contact: 0800 294 8604
For our Credit Customers Contact: 0800 072 8625
You will need to apply for the scheme each year in order to be considered for payment.
In order to complete a registration we will need details of all the benefits you are in receipt of and amounts, as well as any other household income. Please have this information to hand when you call.
Please also keep any correspondence you may have confirming household income or benefits gained, as you may be asked to provide documentary evidence to support your claim, as required by Scheme Guidelines.
How does it work?
A one-off payment of £140 (inclusive of VAT) will be provided to customers as a payment credited to their electricity account during the Winter (and before 31st March 2016); subject to scheme criteria being met.
There will be no alternate methods of payment available.
Our Pay As You Go customers will receive the £140 credit on their electricity key or meter during the winter (and before 31st March 2016).
 Eligibility requires the customer household to include a child aged 5 years or under or for the account holder (or partner) to be in receipt of Child Tax Credit that also includes disability or severe disability element, Disability Premium, or Pensioner Premium.
 Household income includes War Disablement Pension, Disablement Pension Allowance and Working Tax Credit. Household income excludes Council Tax Benefit, Housing Benefit, Attendance Allowance, Disability Living Allowance or PIP, Child Benefit and Child Tax Credit; and is before tax and National Insurance are deducted (gross income).
To apply and discuss eligibility
Prepayment Customers can contact:
0800 294 8604
Credit Customers can contact:
0800 072 8625