Home Energy Top Up
Welcome to our new and improved Home Energy Top Up site
If you’ve topped up online before you’ll see some changes:
- You’ll be prompted to change your username to your email address to log in.
- A new, even more secure payment system.
- You may be asked to re-install Active X software. If prompted, please follow all onscreen instructions to complete installation.
If this is your first time topping up, just follow the instructions onscreen.
Please note that as a result of our changes, our home energy top up helpline is extremely busy.
Please try to be patient during this period and we will answer your enquiry as soon as possible.
We are very sorry for any inconvenience caused.
Top up in the comfort of your own home
Home Energy Top Up allows Pay As You Go Energy™ customers to enjoy the flexibility of topping up in their own home.
Home Energy Top Up is a free service for all Pay As You Go Energy™ customers
- Free device.
- Top up your electricity and gas.
- Flexibility to top up online or from a PayPoint outlet and some Post Offices.
- Secure and safe 24/7 online payment service.
How it works
Step 1
Plug your Home Energy Top Up device into the USB port on your computer.
Step 3
Visit the Home Energy Top Up site and enter your debit card details to make a payment.
Step 2
Insert your gas card or electricity key into your device.
Step 4
Once your payment is authorised, we will transfer the credit onto your gas card or electricity key. Then insert it into your meter to top it up as usual.
Welcome to our new and improved Home Energy Top Up site
If you’ve topped up online before you’ll see some changes:
- You’ll be prompted to change your username to your email address to log in.
- A new, even more secure payment system.
- You may be asked to re-install Active X software. If prompted, please follow all onscreen instructions to complete installation.
If this is your first time topping up, just follow the instructions onscreen.
