You’re in control with your Direct Debit Dashboard

Our new dashboard for fixed monthly Direct Debit customers puts you in control of your energy payments. You can check the status of your plan, request a refund if you’re in credit and change your payments.

Take more control of your payments by:

  • Adjusting your payment amount if your circumstances change.
  • Checking the status of your plan, providing you with the peace of mind that your payments are covering your consumption.
  • Spreading the cost evenly throughout the year; or pay more in some months and less in others.
  • Getting money refunded if your account is in credit.

Please note:
Customers who are on a Variable Direct Debit will not have access to the Dashboard. If you would like to amend your variable Direct Debit to a fixed Direct Debit please contact us.

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