Thank you for your feedback

We’re committed to having an Honest Conversation with our customers, and we’ve been acting on the feedback given to us.
It’s clear customers want us to make things simpler, and tell them how to save money on their bills. So that's what we've done.

  • We’ve radically simplified our bill – it now has a much clearer design to help you find what you want easily, and also includes practical information on how you can save money with us.
  • We've created an interactive guide to our bill to explain what each section refers to, an easy-to-understand explanation of what a ‘kWh’ is, and we want to be honest and transparent with you about energy costs so we’re telling you exactly where your money goes.
  • We’re continuing to make our tariffs easier to understand and have introduced a new tariff comparison tool to help make sure you’re on the best deal for your needs. Visit Tariff Check or call the number on your bill for more information.


We hope you find your new bill simpler to understand and that it helps you save energy and money.

Our interactive bill guide is tailor made to help you to understand and save money on your bills.

We've put together a list to give you an idea of how a variety of appliances, or particular activities, consume energy.

A breakdown showing you the external gas and electricity costs with our own costs and profits.