Helping make moving home as easy as possible
Existing energy customers
If you are a gas and/or electricity customer you can let us know you have moved home online.
You will need:
- To have moved home already.
- Your old and new address.
- Your closing and opening meter readings.
If you would like to call us to discuss moving home, please call us on 0800 048 0202.
Landlords and letting agents
If you are a landlord, letting agent or house builder, you can let us know about a move by using the link below.
You will need
- Details of your properties.
 If you are a HomeCare® only customer, please call us on 0800 365 100 to let us know you’ve moved.
 Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 6pm.