Moving home

Helping make moving home as easy as possible

Existing energy customers


You can let us know that you have moved home online.[1]

  • Your old and new addresses.
  • Closing and opening meter readings (if possible).

[1] If you are a HomeCare® only customer, please call us on 0333 200 8899[2] to let us know you’ve moved.

If you would like to call us to discuss moving home, please call us on 0333 202 9802[2].

[2] Lines are open Monday to Friday 8am to 8pm and Saturday 8am to 6pm.

Landlords and letting agents


If you are a landlord, letting agent or housebuilder, you can let us know about a move by using the link below.

You will need

  • Details of your properties.

Pay As You Go™ customers

Read our specific information on how you need to let us know when you're moving home.

Find out more


* Lines open Monday to Friday 8am – 8pm and Saturday 8am – 6pm.